Customer Service Agent AM Shift: Orlando International Airport

VIP Hospitality LLC • Orlando, FL

12d • $20 - $20 • Onsite

About The Position

As a Customer Service Agent (Ambassador), you’ll be a friendly point of contact for passengers, visitors, and airport employees seeking support. You’ll help create a welcoming airport experience by providing accurate, up-to-date information, clear directions, and helpful assistance throughout the day. You’ll proactively offer guidance, look for opportunities to go above and beyond, and report facility concerns or stakeholder issues within your assigned area. The role is suited to someone who enjoys helping others, staying active, and delivering excellent customer service.

Requirements

• At least 1 year of customer service experience at an airport or 2 years of general customer service experience.
• Ability to be proactive, engaging, and positive throughout the shift.
• Ability to smile when interacting with guests.
• Ability to remain calm, empathetic, and helpful when speaking with passengers, team members, and other parties.
• Ability to stand, move, and/or sit for periods of up to 10 hours.
• Ability to carry and/or lift up to 15 pounds.
• Ability to obtain a Security Identification Display Area (SIDA) badge.
• Ability to pass a drug screening test.
• Fluent or near-fluent spoken and written English.
• Fluent or proficient in speaking a language other than English.
• Ability to operate or learn to operate software such as Microsoft Office 365, Rippling, and SurveyMonkey without continued assistance.
• Ability to operate or learn to operate hardware such as smartphones, tablets, and desktop computers without continued assistance.

Responsibilities

• Provide passengers, visitors, and airport employees with accurate, up-to-date information and clear directions.
• Offer helpful assistance and proactively guide people who need support.
• Help create a welcoming, positive airport experience through excellent customer service.
• Report facility concerns or stakeholder issues within the assigned area.

Benefits

• Eligible full-time employees may participate in medical, dental, and vision insurance after 90 days of employment.
• Qualified team members are eligible for automatic enrollment in a matching 401(k).
• Paid Time Off for full-time employees and Sick Time Off accrue at 1 hour for every 40 hours worked and are available after the first 60 days.
• Paid bereavement leave of up to 5 days per year is available after 60 days of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed