Airport Curbside Concierge Check-in Agent

SP Plus•Boston, MA

24d•Onsite

About The Position

The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, assisting passengers with airline check-in, baggage handling, and travel information. The role involves complying with airline and Transportation Security Administration (TSA) requirements, completing required security and airline compliance training, and providing friendly, professional service in a fast-paced, high-volume environment. Work takes place outdoors in all temperatures and weather conditions. Shifts begin very early in the morning and continue into the afternoon; first- and second-shift schedules are available, and weekend and holiday availability is required. Paid training is provided. The agent greets passengers, verifies flight itineraries and checked-bag counts, enters passenger information, processes baggage check-in and applicable credit-card payments, weighs and tags bags, and issues boarding passes, baggage claim tickets, and receipts when applicable. Agents secure luggage after processing, answer questions and telephones, provide directions and flight information, and keep the concierge desk organized and stocked. The position requires airline compliance training within the company’s timeframe, on-the-job security training, and the ability to receive applicable airport badges. The work is physically demanding and requires prolonged standing and outdoor work, frequent movement, and regular lifting and handling of luggage. Employees must follow company appearance guidelines and wear an approved, clean, well-maintained uniform. Applicants must be eligible to work in the United States and pass pre-employment criminal background screening and drug testing.

Requirements

Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Must be available to work weekends and holidays; open availability is preferred.
Ability to work early-morning rotations; shifts start very early in the morning and continue into the afternoon, with first- and second-shift schedules only.
Ability to work outdoors in all temperatures and types of weather.
Ability to complete airline compliance training within the company-given timeframe and receive applicable airport badges.
Ability to lift and move up to 70 pounds; the description also states regular lifting and movement of up to 75 pounds.
Ability to push luggage cages weighing approximately 100 pounds empty and more when full.
Ability to stand for up to eight hours at a time and work standing 100% of the time, as described.
Ability to perform frequent lifting, carrying, reaching, pushing, and pulling; occasional bending, squatting, and kneeling; and other frequent movements including climbing, balancing, stooping, crouching, twisting, turning, stretching, and bending.
Ability to move relatively quickly and walk as part of the workday.
Ability to communicate clearly with guests and clients; excellent verbal and written communication skills.
Ability to perform data entry and use computers, and manage simple addition.
Ability to use hands and fingers and communicate with customers and fellow employees; required close and peripheral vision and ability to adjust focus.
Must follow company appearance guidelines, including uniform and grooming requirements.
At least six months of face-to-face guest-service experience is preferred.
One to two or more years of customer-service experience is preferred.

Nice To Haves

At least six months of experience in a face-to-face guest-service position.
One to two or more years of customer-service experience.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.
Open availability.

Responsibilities

Greet guests promptly and warmly as they approach the curbside desk.
Assist guests with checking luggage for the appropriate airlines and verify flight itineraries and the number of bags.
Enter guest information for passengers who have not previously enrolled in the process.
Process bag check-in, including charging credit cards for bags according to airline requirements.
Weigh bags and apply charges for overweight luggage when required.
Tag luggage with the appropriate destination tags.
Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage promptly after accepting and processing it.
Provide general directions, location information, flight information, and answers to guest questions.
Answer telephones and manage guest credit-card payments.
Organize and stock the concierge desk.
Maintain a positive, friendly, and professional manner and uphold clients’ guest-service guidelines and values.
Handle and secure luggage according to TSA standards and follow applicable safety, security, dangerous-goods, and HAZMAT procedures.
Complete airline compliance training within the company-given timeframe and participate in required security training.
Follow company appearance guidelines and wear an approved, clean, well-maintained uniform.