Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Oakland, CA

25d•$8 - $13•Onsite

About The Position

Bags, a Metropolis company, provides airport services designed to streamline travel, including curbside baggage handling and check-in. This role works at a busy airport curbside location, outdoors, assisting airline passengers with baggage check-in and boarding passes. The agent handles and secures luggage according to Transportation Security Administration standards and follows applicable airline, safety, security, dangerous-goods, and HAZMAT procedures after completing required training. The role involves sustained guest interaction in a fast-paced, high-volume environment and requires a positive, friendly, and professional manner. The position is physically demanding and requires on-the-job security training and the ability to obtain applicable airport badges. Work takes place outdoors 100% of the time in varied weather and amid ongoing vehicle and crowd noise. Shifts begin very early in the morning and continue into the afternoon; only first and second shifts are available. Weekend and holiday availability is required.

Requirements

Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Must be able to work an early-morning rotation; shifts are first or second shift.
Must be available to work weekends and holidays.
Must be able to work outdoors in varied weather conditions.
Must complete airline compliance training within the company-given timeframe.
Must be able to obtain all applicable airport badges and complete on-the-job security training.
Must communicate clearly with guests and clients and possess excellent verbal and written communication skills.
Must be able to manage credit card payments and perform simple addition.
Must follow company appearance guidelines and wear an approved, clean, well-maintained uniform.
Must be able to lift and move luggage up to 75 pounds and push luggage cages weighing approximately 100 pounds empty or more when full.
Must be able to stand for up to eight hours at a time and meet the role’s lifting, carrying, reaching, pushing, pulling, bending, squatting, kneeling, walking, and other mobility requirements.

Nice To Haves

At least 6 months of experience in a face-to-face guest service position.
Previous 1–2 or more years of customer service experience.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.
Open availability.

Responsibilities

Warmly greet guests as they approach the curbside desk.
Check guests’ flight itineraries and the number of bags being checked.
Assist guests with checking luggage to the appropriate airlines and enter information for guests who are not already enrolled in the process.
Process luggage check-in and handle credit card payments for baggage fees according to airline requirements.
Weigh luggage and charge for overweight bags as applicable.
Tag luggage with the correct destination tags.
Provide boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing the guest’s check-in.
Provide guests with general information, directions, and flight information; answer telephone calls and guest questions.
Maintain a positive, friendly, and professional manner while providing customer service to airline passengers and clients.
Organize and stock the Concierge desk.
Follow client guest-service guidelines and company safety, security, dangerous-goods, and HAZMAT procedures.
Complete required airline compliance and security training within the specified timeframes.
Manage guest credit card payments and perform simple addition.