Airport Curbside Concierge Check-in Agent

SP Plus•Windsor Locks, CT

25d•Onsite

About The Position

Bags, a Metropolis company, is hiring a Curbside Concierge – Airline Check-in Agent to assist passengers at a busy airport curbside location. The role is performed outdoors and involves checking in passengers and their luggage for departing flights, issuing boarding passes, and providing directions, location information, and flight information. Agents are expected to deliver friendly, professional, high-quality customer service in a fast-paced, high-volume environment while following airline, client, safety, security, dangerous-goods, HAZMAT, and TSA-related procedures. Airline compliance training must be completed within the company-provided timeframe, and the position requires on-the-job security training and eligibility to receive applicable airport badges. The work includes verifying flight itineraries and bag counts, entering passenger information, processing luggage check-in and associated credit-card payments, weighing bags and charging for overweight luggage as required, tagging bags, and providing boarding passes, luggage-claim tickets, and receipts when applicable. Agents secure luggage after processing, answer telephones and passenger questions, manage and stock the concierge desk, and follow client service standards. The position requires open availability to work weekends and holidays; shifts begin very early in the morning and continue into the afternoon, with first- and second-shift schedules only. Paid training is provided. The position is physically demanding and takes place outdoors 100% of the time in varying temperatures and weather conditions. It involves prolonged standing, walking, lifting, carrying, reaching, pushing, and pulling luggage, as well as working amid vehicle noise, horns, conversations, and large groups. Employees must follow company appearance guidelines and wear approved, clean, well-maintained uniforms.

Requirements

Ability and availability to work weekends and holidays; open availability is preferred.
Ability to work early-morning rotations; shifts are first or second shift, starting very early and continuing into the afternoon.
Ability to work outdoors in varying weather conditions.
Ability to complete airline compliance training within the company-given timeframe.
Ability to communicate clearly with guests and clients; excellent verbal and written communication skills are specified in the job duties.
Ability to manage credit-card payments and perform simple addition.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Ability to lift and move up to 70 pounds; other physical requirements specify regularly lifting and moving up to 75 pounds.
Ability to push luggage cages both empty (approximately 100 pounds) and full.
Ability to stand for up to eight hours at a time and work on one’s feet for prolonged periods.
Ability to frequently lift, carry, reach, push, and pull; occasionally bend, squat, and kneel; and move relatively quickly.
Ability to work outdoors 100% of the time in all temperatures and types of weather and amid continued vehicle and crowd noise.
Ability to meet company appearance guidelines, including wearing clean, approved uniforms and following grooming and tattoo/piercing policies.

Nice To Haves

At least six months of experience in a face-to-face guest-service position is preferred.
One to two or more years of customer-service experience is preferred.
Data-entry and/or computer experience is preferred.
Knowledge of the airline or travel industry is preferred.

Responsibilities

Greet guests promptly and warmly as they approach the curbside desk.
Check in passengers’ luggage for the appropriate airlines and verify flight itineraries and the number of bags being checked.
Enter guest information for passengers who have not previously enrolled in the process.
Process baggage check-in, including credit-card payments according to airline requirements.
Weigh luggage, verify weight requirements, and charge for overweight bags when required.
Tag luggage with the appropriate destination tags and provide boarding passes, luggage-claim tickets, and receipts when applicable.
Secure luggage immediately after accepting and processing it.
Provide passengers with general information, directions, locations, and flight information; answer telephone calls and guest questions.
Manage guest credit-card payments and perform simple addition.
Organize and stock the concierge desk.
Maintain a positive, friendly, and professional manner and uphold clients’ guest-service guidelines and values.
Complete airline compliance and applicable safety, security, dangerous-goods, and HAZMAT training and follow relevant procedures.
Work outdoors in varying weather and meet the physical demands of handling luggage.