Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Boise, ID

21d•Onsite

About The Position

The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, assisting departing airline passengers with luggage check-in and boarding passes. The role requires completion of airline compliance and on-the-job security training within company-set timeframes, as well as eligibility to receive applicable airport badges. Agents work in a fast-paced, high-volume guest-service environment and maintain familiarity with Safety, Security, Dangerous Goods, and HAZMAT procedures through annual training provided by Bags, Inc. and airline partners. Agents warmly greet passengers, verify flight itineraries and the number of bags, enter information for guests who are not already enrolled, process luggage check-in and applicable credit-card payments, weigh bags, and charge for overweight luggage as required by airline rules. They tag luggage for its destination, provide boarding passes and luggage claim tickets or receipts, and secure luggage after processing. Agents also provide flight information and directions, answer telephone calls and guest questions, organize and stock the concierge desk, and uphold client guest-service guidelines. The work is outdoors in all weather and includes prolonged standing, walking, handling luggage, and pushing luggage cages. The position is in Boise, Idaho. Shifts begin very early in the morning and continue into the afternoon; only first- and second-shift schedules are noted. Weekend and holiday availability is required, and open availability is preferred. Paid training is provided. Employees must follow company appearance guidelines, including wearing an approved, clean, well-maintained uniform and meeting grooming and body-art policies.

Requirements

Ability and availability to work weekends and holidays; open availability is preferred.
Ability to work early-morning rotations; shifts start very early and continue into the afternoon, with first- and second-shift schedules only.
Ability to work outdoors in all types of weather and temperatures.
Ability to complete airline compliance training within the company-given timeframe and required on-the-job security training.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Excellent verbal and written communication skills and ability to communicate clearly with guests and clients.
Ability to manage credit-card payments and perform simple addition.
Ability to receive all applicable airport badges.
Ability to follow company appearance guidelines and wear an approved uniform.
Ability to lift and move luggage up to 75 pounds regularly and push luggage cages weighing approximately 100 pounds empty or when full.
Ability to stand for up to eight hours, walk, and perform frequent reaching, lifting, carrying, pushing, pulling, twisting, turning, stretching, and bending; occasional bending, squatting, and kneeling are also required.
Ability to work in an environment with continued vehicle noise, horns, multiple conversations, and large-group noise.
Ability to move at a relatively quick pace and meet the stated close-vision, peripheral-vision, and focus-adjustment requirements.

Nice To Haves

At least six months of face-to-face guest-service experience preferred.
Previous one to two or more years of customer-service experience preferred.
Data-entry and/or computer experience preferred.
Knowledge of the airline or travel industry preferred.

Responsibilities

Greet guests promptly and warmly as they approach the curbside desk.
Verify guests’ flight itineraries and the number of bags to be checked.
Enter guest information for passengers who have not previously enrolled in the process.
Check in luggage with the appropriate airline and process credit-card payments for bag fees in accordance with airline requirements.
Weigh bags and charge for overweight luggage as required.
Apply destination tags to luggage and provide boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing guest processing.
Provide passengers with general directions, location information, and flight information.
Answer telephone calls and guests’ questions.
Organize and stock the concierge desk.
Handle and secure luggage according to TSA standards and follow applicable Safety, Security, Dangerous Goods, and HAZMAT procedures.
Maintain a positive, friendly, and professional manner and uphold clients’ guest-service guidelines and values.
Complete required airline compliance and security training within applicable timeframes.