Airport Curbside Concierge Check-in Agent

SP Plus•Sacramento, CA

27d•Onsite

About The Position

Bags, a Metropolis company, provides curbside airport services intended to streamline travel, including baggage handling and check-in. The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, assisting departing airline passengers with luggage check-in and boarding passes. The role requires completing airline compliance and security training within company timelines, obtaining applicable airport badges, and following TSA, safety, security, dangerous-goods, and HAZMAT procedures. Paid training is provided. Agents greet passengers, verify flight itineraries and bag counts, enter guest information, process baggage check-in and applicable credit-card payments, weigh and tag bags, issue boarding passes and baggage claim tickets, and secure luggage after processing. They also answer questions and telephones, provide directions and flight information, maintain and stock the concierge desk, and deliver friendly, professional customer service in a fast-paced, high-volume environment. The position is outdoors 100% of the time in varying temperatures and weather, with continuous vehicle and crowd noise. It involves prolonged standing, walking, and frequent handling of luggage and other physical activity. Early-morning shifts extend into the afternoon; only first- and second-shift schedules are available. Weekend and holiday availability is required, and open availability is preferred.

Requirements

Ability and availability to work weekends and holidays.
Ability to work an early-morning rotation; shifts start very early and continue into the afternoon, with first- and second-shift schedules only.
Ability to work outdoors in all temperatures and types of weather.
Ability to complete airline compliance training within the company-given timeframe.
Ability to obtain all applicable airport badges and complete on-the-job security training.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Ability to communicate clearly with guests and clients; excellent verbal and written communication skills.
Ability to manage credit-card payments and perform simple addition.
Ability to lift and move up to 75 pounds regularly and push luggage cages weighing approximately 100 pounds empty or when full.
Ability to stand for up to eight hours at a time and work in a physically demanding role involving lifting, carrying, reaching, pushing, pulling, walking, and other movement.
Must comply with company appearance guidelines, including wearing a clean, maintained, approved uniform and meeting grooming and personal-hygiene standards.

Nice To Haves

At least 6 months of experience in a face-to-face guest-service position.
Previous 1–2+ years of customer-service experience.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.
Open availability.

Responsibilities

Greet passengers promptly and warmly as they approach the curbside desk.
Assist passengers with checking luggage to the appropriate airline.
Verify flight itineraries and the number of bags being checked.
Enter guest information for passengers who have not previously enrolled in the process.
Process baggage check-in, including charging credit cards for baggage fees according to airline requirements.
Weigh bags and apply charges for overweight luggage as required.
Tag luggage with the appropriate destination tags.
Provide passengers with boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting and processing it.
Provide passengers with general information, directions, and flight information, and answer telephone calls and guest questions.
Manage credit-card payments and perform simple addition.
Organize and stock the concierge desk.
Follow TSA standards, airline requirements, safety and security procedures, and dangerous-goods and HAZMAT procedures.
Maintain a positive, friendly, and professional manner and uphold client guest-service guidelines and values.
Complete airline compliance training within the company-given timeframe.