Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Windsor Locks, CT

27d•$12 - $17•Onsite

About The Position

Bags, a Metropolis company, provides airport services designed to streamline travel, including curbside baggage handling and check-in. This role is based outdoors at a busy airport curbside location, where the agent assists departing passengers with luggage check-in and boarding passes. The position requires airline compliance training within the company-provided timeframe, applicable airport badges, and on-the-job security training. Agents work outdoors in varying weather conditions and maintain a friendly, professional manner in a fast-paced, high-volume guest-service environment. Shifts begin very early in the morning and continue into the afternoon; only first and second shifts are available. Weekend and holiday availability is required, and open availability is preferred. The agent greets passengers, verifies itineraries and bag counts, enters passenger information, processes luggage check-in and applicable credit-card payments, weighs and tags bags, and provides boarding passes, luggage claim tickets, and receipts as applicable. Agents secure luggage after processing, answer questions and telephones, provide directions and flight information, manage and stock the concierge desk, and follow client guest-service guidelines. The role involves handling luggage and cages, standing for extended periods, and completing physical tasks outdoors amid vehicle and crowd noise.

Requirements

Availability to work the early-morning rotation; shifts are first or second shift.
Availability to work weekends and holidays.
Ability to work outdoors in all temperatures and types of weather.
Ability to complete airline compliance training within the company-provided timeframe.
Ability to communicate clearly with guests and clients, with strong verbal and written communication skills.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Ability to lift and move luggage up to 75 pounds regularly.
Ability to push luggage cages when empty (approximately 100 pounds) and full.
Ability to stand for up to eight hours at a time and move at a relatively quick pace.
Ability to perform required physical tasks, including lifting, carrying, reaching, pushing, pulling, walking, and occasional bending, squatting, and kneeling.
Follow company appearance guidelines, including wearing a clean, well-maintained approved uniform and meeting grooming and personal-hygiene standards.

Nice To Haves

At least 6 months of face-to-face guest-service experience is preferred.
Previous 1–2+ years of customer-service experience is preferred.
Data-entry and/or computer experience is preferred.
Knowledge of the airline or travel industry is preferred.
Open availability is preferred.

Responsibilities

Greet guests promptly and warmly as they approach the curbside desk.
Assist guests with checking luggage for the appropriate airline and verify itineraries and the number of bags.
Enter guest information when guests have not previously enrolled in the process.
Process checked bags and charge guests’ credit cards for baggage fees according to airline requirements.
Weigh bags and charge for overweight luggage as required.
Tag luggage with the correct destination tags.
Give guests their boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage promptly after accepting it and completing guest processing.
Handle and secure luggage according to TSA standards and follow safety, security, dangerous-goods, and HAZMAT procedures.
Provide passengers with general information, directions, and flight information; answer telephone calls and guest questions.
Manage payments received from guests and perform simple addition.
Organize and stock the concierge desk.
Maintain a positive, friendly, and professional manner and uphold client guest-service guidelines and values.
Complete required airline compliance training within the company-provided timeframe.