Airport Curbside Concierge Check-in Agent

SP Plus • Oakland, CA

23d • Onsite

About The Position

The Airport Curbside Concierge Check-in Agent works at an outdoor airport curbside location, assisting departing passengers with airline check-in and luggage. The role includes securing and handling luggage according to TSA standards, issuing boarding passes, tagging bags, providing luggage claim tickets and receipts, and sharing general directions and flight information. Agents provide friendly, professional service in a fast-paced, high-volume environment and follow airline and client guest-service guidelines.

The position requires completing airline compliance and security training within company-provided timeframes, maintaining familiarity with safety, security, dangerous-goods, and HAZMAT procedures through annual training, and obtaining applicable airport badges. Work is outdoors in all weather and involves extended standing, frequent movement, and handling heavy luggage. Shifts begin very early in the morning and continue into the afternoon; only first and second shifts are available. Weekend and holiday availability is required, and open availability is preferred.

Requirements

• Must be eligible to work in the United States.
• Must successfully pass pre-employment criminal background screening and drug testing.
• Ability and availability to work weekends and holidays; open availability is preferred.
• Ability to work early-morning shifts; shifts are first and second shifts only.
• Ability to work outdoors in all weather conditions.
• Ability to complete airline compliance training within the company-given timeframe and obtain applicable airport badges.
• Ability to communicate clearly with guests and clients; excellent verbal and written communication skills are required.
• Ability to manage credit-card payments and perform simple addition.
• Ability to lift and move up to 75 pounds regularly and push luggage cages, both empty (approximately 100 pounds) and full.
• Ability to stand for up to eight hours at a time, walk, move quickly, and regularly lift, carry, reach, push, and pull; occasional bending, squatting, and kneeling are also required.
• Ability to meet company appearance guidelines and wear approved, clean, well-maintained uniforms.
• Must be clean shaven, except for a fully grown mustache, beard, or goatee; visible tattoos and body piercings are not allowed, and tattoos must be covered as specified.

Nice To Haves

• At least six months of face-to-face guest-service experience preferred.
• One to two or more years of customer-service experience preferred.
• Data-entry and/or computer experience preferred.
• Knowledge of the airline or travel industry preferred.

Responsibilities

• Greet guests promptly and warmly as they approach the curbside desk.
• Check guests and their luggage in for the appropriate airline after verifying itineraries and the number of bags.
• Enter guest information for passengers who have not previously enrolled in the process.
• Process luggage check-in, including charging credit cards for baggage fees and overweight bags according to airline requirements.
• Weigh and appropriately tag luggage with destination tags.
• Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
• Secure luggage immediately after accepting it and completing guest processing.
• Provide passengers with general location, direction, and flight information; answer telephone calls and guest questions.
• Manage guest credit-card payments and perform simple addition.
• Organize and stock the Concierge desk.
• Maintain a positive, friendly, and professional manner and uphold client guest-service guidelines and values.
• Complete airline compliance and security training within the required timeframe and follow applicable safety, security, dangerous-goods, and HAZMAT procedures.

Benefits

• Paid training.
• Eligible employees may participate in medical, dental, and vision plans; flexible spending accounts; long- and short-term disability; life insurance; accident insurance; a 401(k) plan; and paid time off.
• Tips in addition to the posted hourly rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed