Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Durham, NC

25d•Onsite

About The Position

The Airport Curbside Concierge Check-in Agent works at an airport curbside location, outdoors, assisting airline passengers with luggage check-in and issuing boarding passes. The role requires completion of airline compliance and security training within company-established timeframes, as well as the ability to receive applicable airport badges. Agents work in a fast-paced, high-volume guest-service environment and are expected to provide friendly, professional assistance while following airline, client, safety, security, dangerous-goods, HAZMAT, and TSA requirements. Work is outdoors in varied weather and includes early-morning shifts extending into the afternoon; first- and second-shift schedules are available. Availability to work weekends and holidays is required, and open availability is preferred. The position is physically demanding and involves standing for extended periods, walking, lifting and moving luggage, and pushing luggage cages. Employees must follow company appearance and uniform guidelines and maintain a professional business-like image. Paid training is provided.

Requirements

Ability and availability to work weekends and holidays; open availability is preferred.
Ability to work early-morning rotations; shifts are first or second shift and begin early in the morning.
Ability to work outdoors in varied weather conditions.
Ability to complete airline compliance training within the company-given timeframe and required on-the-job security training.
Ability to receive all applicable airport badges.
At least six months of face-to-face guest-service experience is preferred; the posting also notes that one to two or more years of customer-service experience is preferred.
Ability to communicate clearly with guests and clients, with excellent verbal and written communication skills.
Ability to manage credit-card payments and perform simple addition.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Ability to lift and move luggage weighing up to 70–75 pounds and push empty luggage cages weighing approximately 100 pounds and full cages.
Ability to stand for up to eight hours, walk, and perform frequent lifting, carrying, reaching, pushing, and pulling; occasional bending, squatting, and kneeling are required.
Ability to perform the physical activities described, including climbing, balancing, stooping, crouching, twisting, turning, stretching, and moving relatively quickly.
Ability to meet the company’s appearance standards, including uniform, grooming, and tattoo and piercing guidelines.

Nice To Haves

Open availability.
One to two or more years of customer-service experience.
At least six months of face-to-face guest-service experience.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.

Responsibilities

Greet guests promptly and warmly as they approach the curbside desk.
Assist passengers with checking luggage to the appropriate airline by verifying itineraries and the number of bags.
Enter guest information for passengers who are not already enrolled in the process.
Process checked bags, including charging guests’ credit cards according to airline requirements and assessing applicable overweight-bag charges.
Weigh luggage and attach appropriate destination tags.
Provide boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing processing.
Provide passengers with general information, directions, and flight information.
Answer telephone calls and guest questions.
Manage guest credit-card payments and perform simple addition.
Organize and stock the Concierge desk.
Follow TSA standards and applicable safety, security, dangerous-goods, and HAZMAT procedures.
Complete required airline compliance and security training within the specified timeframes.
Uphold client guest-service guidelines and values while maintaining a positive, friendly, and professional manner.
Follow company appearance guidelines and wear clean, well-maintained approved uniforms.