Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Town of Islip, NY

22d•$12 - $17•Onsite

About The Position

Bags, a Metropolis company, provides airport services designed to simplify travel through baggage handling, check-in, and other passenger touchpoints. The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, assisting departing airline passengers with luggage check-in and boarding passes. The role requires timely completion of airline compliance training, on-the-job security training, and the ability to obtain applicable airport badges. Employees work outside in all types of weather and maintain a friendly, professional manner in a fast-paced, high-volume guest-service environment. The agent verifies itineraries and baggage quantities, enters guest information, processes baggage check-in and applicable credit-card payments, weighs and tags luggage, and provides boarding passes, baggage claim tickets, and receipts as applicable. Once luggage has been accepted and processed, the agent secures it. The position also involves answering questions and telephones, providing directions and flight information, organizing and stocking the desk, and following airline and client service guidelines and safety, security, dangerous-goods, and HAZMAT procedures. Shifts begin very early in the morning and extend into the afternoon; only first- and second-shift schedules are described. Weekend and holiday availability is required, and open availability is preferred. The role is located at the airline terminal in Ronkonkoma, New York.

Requirements

Availability to work weekends and holidays; open availability is preferred.
Ability to work the early-morning rotation; shifts start early and continue into the afternoon.
Ability to work outdoors in all types of weather.
Ability to complete airline compliance training within the company-provided timeframe.
Ability to obtain applicable airport badges and complete on-the-job security training.
Clear communication skills with guests and clients; excellent verbal and written communication skills are stated in the posting.
Ability to manage guest credit-card payments and perform simple addition.
Eligibility to work in the United States.
Successful completion of pre-employment criminal background screening and drug testing.
Ability to lift and move up to 75 pounds, push luggage cages both empty and full, and perform the stated physical activities.
Ability to stand for up to eight hours at a time and move at a relatively quick pace.
Compliance with company appearance guidelines, including wearing an approved, clean, well-maintained uniform.

Nice To Haves

At least 6 months of experience in a face-to-face guest-service position.
1–2 or more years of customer-service experience.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.
Open availability.

Responsibilities

Greet guests warmly as they approach the curbside desk.
Verify guests’ flight itineraries and the number of bags they are checking.
Enter guest information for passengers who have not previously enrolled in the process.
Check luggage in to the appropriate airlines and process applicable credit-card payments.
Weigh bags, verify weight requirements, and charge for overweight bags as required.
Tag luggage with the correct destination tags and secure it after processing.
Provide boarding passes, luggage claim tickets, and receipts when applicable.
Answer telephones and guests’ questions, and provide general directions and flight information.
Organize and stock the Concierge desk.
Follow airline and client guest-service guidelines and values.
Follow applicable safety, security, dangerous-goods, and HAZMAT procedures.