Airport Curbside Concierge Check-in Agent
About The Position
The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, assisting departing passengers with baggage check-in and issuing boarding passes. The role requires completing airline compliance and security training within company-specified timeframes and obtaining applicable airport badges. Agents work in a fast-paced, high-volume guest-service environment and provide friendly, professional assistance while following airline, client, safety, security, dangerous-goods, and HAZMAT procedures. The position is outdoors in varied weather conditions and involves early-morning shifts extending into the afternoon, with first- and second-shift schedules. Availability to work weekends and holidays is required; open availability is preferred. The work is physically demanding, involving extended standing and walking, handling luggage, and pushing luggage cages. Paid training is provided.
Requirements
- Must be eligible to work in the United States.
- Must successfully pass pre-employment criminal background screening and drug testing.
- Must be able and available to work weekends and holidays.
- Must be able to work outdoors in varied weather conditions.
- Must complete airline compliance training within the company-given timeframe.
- Must be able to receive applicable airport badges.
- Must be able to lift and move up to 70 pounds; the physical requirements also state regular lifting and moving up to 75 pounds.
- Must be able to push luggage cages, approximately 100 pounds empty and heavier when full.
- Must be able to stand for up to eight hours at a time and work on their feet for most of the shift.
- Must be able to communicate clearly with guests and clients and have excellent verbal and written communication skills.
- Must be able to manage credit-card payments and perform simple addition.
- Must follow company appearance guidelines and wear clean, well-maintained approved uniforms while on shift.
Nice To Haves
- At least six months of experience in a face-to-face guest-service position is preferred.
- One to two or more years of customer-service experience is preferred.
- Data-entry and/or computer experience is preferred.
- Knowledge of the airline or travel industry is preferred.
- Open availability is preferred.
Responsibilities
- Greet guests promptly and warmly as they approach the curbside desk.
- Check guests and their luggage in with the appropriate airline, verify flight itineraries and bag counts, and enter information for guests not previously enrolled in the process.
- Process bag check-in, including taking credit-card payments for baggage charges and assessing overweight-bag charges.
- Weigh and tag luggage with the appropriate destination tags, then secure luggage after processing.
- Provide boarding passes, luggage-claim tickets, and receipts when applicable.
- Answer telephones and guest questions and provide general directions and flight information.
- Deliver a high level of customer service while maintaining a positive, friendly, and professional manner.
- Follow TSA standards and applicable airline, client, safety, security, dangerous-goods, and HAZMAT procedures.
- Complete required airline compliance training within the company-given timeframe and maintain applicable airport badges.
- Organize and stock the concierge desk and uphold client guest-service guidelines and values.
- Manage guest credit-card payments and perform simple addition.
Benefits
- Paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
