Airport Curbside Concierge Check-in Agent

Metropolis Technologies • SARASOTA, FL

22d • Onsite

About The Position

Bags, a Metropolis company, provides airport curbside services designed to streamline travel, including baggage handling and check-in. The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, assisting airline passengers with luggage check-in and boarding passes. The role requires airline compliance training within the company-provided timeframe, on-the-job security training, and the ability to receive applicable airport badges. Employees work outside in varied weather and are expected to provide friendly, professional customer service in a fast-paced, high-volume environment.

Shifts begin very early in the morning and continue into the afternoon; only first- and second-shift schedules are available. Weekend and holiday availability is required, and open availability is preferred. Paid training is provided. The listed location is Sarasota, Florida.

Requirements

• Must be eligible to work in the United States.
• Must successfully pass pre-employment criminal background screening and drug testing.
• Must be able to work early-morning rotations; shifts start very early and continue into the afternoon.
• Must be available to work weekends and holidays; open availability is preferred.
• Must be able to work outdoors in all temperatures and types of weather.
• Must complete airline compliance training within the company-given timeframe.
• Must be able to receive all applicable airport badges and complete on-the-job security training.
• Must be able to lift up to 70 pounds; the job also regularly requires lifting and moving up to 75 pounds.
• Must be able to push luggage cages when empty (approximately 100 pounds) and when full.
• Must be able to stand for up to eight hours at a time; the role involves standing 100% of the time and walking 50% of the time as described.
• Must be able to regularly lift, carry, reach, push, and pull up to 75 pounds, and occasionally bend, squat, and kneel.
• Must be able to perform frequent climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending, and move at a relatively quick pace.
• Must have clear communication skills with guests and clients; excellent verbal and written communication skills are stated in the duties.
• Must be able to manage credit-card payments and simple addition.
• Must follow company appearance standards, including uniform and grooming requirements; visible tattoos and body piercings are not allowed unless tattoos are covered as specified.
• Noise exposure includes continued vehicle noise, horns, multiple conversations, and large-group noise.

Nice To Haves

• At least 6 months of face-to-face guest service experience is preferred.
• Previous 1–2 or more years of customer service experience is preferred.
• Data-entry and/or computer experience is preferred.
• Knowledge of the airline or travel industry is preferred.
• Open availability is preferred.

Responsibilities

• Greet guests promptly and warmly as they approach the desk.
• Verify passenger flight itineraries and the number of bags being checked.
• Assist guests with checking luggage to the appropriate airline and enter information for guests not previously enrolled in the process.
• Process checked bags, including charging credit cards according to airline requirements and charging for overweight baggage.
• Weigh luggage and attach appropriate destination tags.
• Provide boarding passes, luggage claim tickets, and receipts when applicable.
• Secure luggage immediately after accepting it and completing processing.
• Provide passengers with general location, direction, and flight information; answer telephone calls and guest questions.
• Maintain a positive, friendly, and professional manner while providing service consistent with client guidelines and values.
• Organize and stock the Concierge desk.
• Handle guest credit-card payments and perform simple addition.
• Handle and secure luggage according to TSA standards and follow safety, security, dangerous-goods, and HAZMAT procedures.
• Complete required airline compliance training within the company-given timeframe.
• Follow company appearance guidelines and wear approved, clean, well-maintained uniforms.

Benefits

• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed