Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Long Beach, CA

25d•$25 - $30•Onsite

About The Position

The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, assisting airline passengers with check-in and baggage. The role includes handling and securing luggage in accordance with Transportation Security Administration standards, issuing boarding passes, tagging bags for their destinations, and providing luggage claim tickets and receipts when applicable. Agents verify passengers’ itineraries and bag counts, enter information for passengers not previously enrolled, process baggage charges by credit card according to airline requirements, weigh bags, and apply overweight-bag charges as appropriate. The agent greets passengers, answers questions and phones, provides flight and directions information, and maintains a positive, friendly, professional manner in a fast-paced, high-volume guest-service environment. The role also involves organizing and stocking the concierge desk, managing guest payments, and following client service guidelines. Employees must complete required airline compliance training within the company’s timeframe and receive applicable airport badges. Safety, security, dangerous-goods, and HAZMAT procedures are covered through annual training provided by Bags, Inc. and airline partners. The position is outdoors 100% of the time in varying temperatures and weather conditions, with exposure to vehicle and crowd noise. Shifts begin very early in the morning and continue into the afternoon; only first- and second-shift schedules are described. Weekend and holiday availability is required, and open availability is preferred. This is a physically demanding role involving prolonged standing, walking, lifting and moving luggage, and pushing luggage cages. The posted pay range is $24.50–$29.50 per hour, plus eligibility to earn tips. Eligible employees may participate in the listed benefit plans.

Requirements

Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Ability and availability to work weekends and holidays; open availability is preferred.
Ability to work early-morning rotations; shifts begin very early and continue into the afternoon, with first- and second-shift schedules only.
Ability to work outdoors in varying weather conditions.
Ability to complete airline compliance training within the company-given timeframe and obtain applicable airport badges.
Ability to communicate clearly with guests and clients; excellent verbal and written communication skills are specified in the posting.
Ability to lift and move up to 70–75 pounds, push luggage cages both empty and full, and perform the stated physical duties.
Ability to stand for up to eight hours at a time and move relatively quickly.
Ability to manage credit-card payments and perform simple addition.
Must follow company appearance guidelines, including wearing a clean, maintained approved uniform and meeting grooming and tattoo/piercing requirements.

Nice To Haves

At least six months of face-to-face guest-service experience preferred.
Previous one to two or more years of customer-service experience preferred; paid training is provided.
Data-entry and/or computer experience preferred.
Knowledge of the airline or travel industry preferred.

Responsibilities

Greet guests warmly as they approach the curbside desk.
Assist guests with checking luggage to the appropriate airline and verify flight itineraries and the number of bags.
Enter guest information for passengers who have not previously enrolled in the process.
Process baggage check-in, including charging credit cards for bags according to airline requirements.
Weigh luggage and charge for overweight bags as appropriate.
Tag luggage with destination tags and secure it after processing.
Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
Provide general flight, location, and directions information and answer guest questions and telephone calls.
Maintain a positive, friendly, and professional manner while providing a high level of customer service.
Organize and stock the concierge desk.
Manage credit-card payments and perform simple addition.
Follow client guest-service guidelines and values.
Complete airline compliance training within the company-given timeframe and follow applicable safety, security, dangerous-goods, and HAZMAT procedures.