Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Warwick, RI

22d•$12 - $17•Onsite

About The Position

Bags, a Metropolis company, provides airport services designed to simplify travel through baggage handling, check-in, and other passenger touchpoints. The Airport Curbside Concierge Check-in Agent works outside at a busy airport curbside location, helping airline passengers check in luggage and receive boarding passes. The role requires completing airline compliance and security training within company-set timeframes and obtaining applicable airport badges. Employees work outdoors in all types of weather and in a fast-paced, high-volume customer service environment. Shifts begin very early in the morning and continue into the afternoon; only first and second shifts are available. Weekend and holiday availability is required, and open availability is preferred. The agent greets passengers, verifies flight itineraries and bag counts, enters passenger information, processes baggage check-in and related credit-card payments, weighs and tags luggage, and provides boarding passes, baggage claim tickets, and receipts as applicable. The agent secures luggage after processing, answers questions and telephones, provides directions and flight information, and maintains and stocks the concierge desk. The role requires a professional, friendly manner, compliance with airline and client service guidelines, and familiarity with safety, security, dangerous-goods, and HAZMAT procedures through annual training. This is a physically demanding position involving prolonged standing and outdoor work, frequent movement and handling of luggage, and exposure to vehicle noise and changing weather. Employees must follow company appearance guidelines and wear approved, clean uniforms. The posted pay range is $12.00–$17.00 per hour, plus tips. Eligible employees may participate in benefits plans.

Requirements

Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Must be available to work weekends and holidays.
Must be able to work early-morning rotations; shifts are first or second shift.
Must be able to work outdoors in all weather conditions.
Must complete airline compliance training within the company-given timeframe.
Must be able to receive all applicable airport badges.
Must communicate clearly with guests and clients and possess excellent verbal and written communication skills.
Must be able to manage credit-card payments and perform simple addition.
Must be able to lift and move up to 70–75 pounds, push luggage cages that weigh approximately 100 pounds empty, and handle full cages.
Must be able to stand for up to eight hours, walk, and regularly lift, carry, reach, push, and pull; occasional bending, squatting, and kneeling are required.
Must be able to move relatively quickly and meet the stated vision requirements, including close and peripheral vision and ability to adjust focus.
Must follow company appearance standards, including wearing a clean, approved uniform and adhering to grooming and restrictions on visible tattoos and body piercings.

Nice To Haves

Open availability is preferred.
At least six months of face-to-face guest-service experience is preferred.
Previous one to two or more years of customer-service experience is preferred; paid training is provided.
Data-entry and/or computer experience is preferred.
Knowledge of the airline or travel industry is preferred.

Responsibilities

Greet passengers promptly and warmly at the curbside desk.
Assist passengers with checking luggage to the appropriate airline and verify flight itineraries and the number of bags.
Enter passenger information for guests who have not previously enrolled in the process.
Process baggage check-in and charge passengers’ credit cards for bags in accordance with airline requirements.
Weigh luggage and apply charges for overweight bags.
Tag luggage with the appropriate destination tags.
Provide passengers with boarding passes, baggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing processing.
Provide passengers with general information, directions, and flight information; answer telephone calls and guest questions.
Manage credit-card payments and perform simple addition.
Organize and stock the concierge desk.
Maintain a positive, friendly, and professional manner and uphold client guest-service guidelines and values.
Follow TSA, airline, and company safety, security, dangerous-goods, and HAZMAT procedures.
Complete airline compliance and on-the-job security training within required timeframes and obtain applicable airport badges.
Follow company appearance guidelines and wear approved uniforms.