Airport Curbside Concierge Check-in Agent

SP Plus•Ontario, CA

25d•Onsite

About The Position

The Airport Curbside Concierge Check-in Agent works at an outdoor airport curbside location, assisting departing airline passengers with luggage check-in and issuing boarding passes. The role provides passenger information and directions while delivering friendly, professional customer service in a fast-paced, high-volume environment. Agents handle and secure luggage according to TSA standards and complete airline compliance and security training within company-established timeframes. The work takes place outdoors in all types of weather and requires airport badges and on-the-job security training. Shifts begin very early in the morning and continue into the afternoon; only first and second shifts are available. Weekend and holiday availability is required, and open availability is preferred.

Requirements

Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Must be able to work outdoors in various weather conditions.
Must be able and available to work weekends and holidays.
Must be able to work early-morning shifts; first- and second-shift schedules are available.
Must complete airline compliance training within the company-given timeframe.
Must be able to receive all applicable airport badges.
Must be able to communicate clearly with guests and clients and possess excellent verbal and written communication skills.
Must be able to manage credit-card payments and perform simple addition.
Must be able to lift and move luggage weighing up to 70 pounds; the physical requirements also state regularly lifting and moving up to 75 pounds.
Must be able to push luggage cages, approximately 100 pounds empty and heavier when full.
Must be able to stand for up to eight hours at a time and work outdoors 100% of the time.
Must be able to move relatively quickly and perform frequent lifting, carrying, reaching, pushing, pulling, and bending; occasional bending, squatting, and kneeling are also required.
Must meet company appearance and uniform guidelines.
At least 6 months of face-to-face guest-service experience is preferred.

Nice To Haves

Open availability.
Previous 1–2 or more years of customer-service experience.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.

Responsibilities

Greet passengers warmly and assist them with curbside airline check-in.
Verify passengers’ flight itineraries and the number of bags being checked.
Enter passenger information for guests who have not previously enrolled in the process.
Process checked luggage, including collecting credit-card payment for baggage fees as required by the airline.
Weigh bags and assess charges for overweight luggage.
Tag luggage with the appropriate destination tags and secure it after check-in.
Provide boarding passes, luggage claim tickets, and receipts when applicable.
Provide passengers with general information about locations, directions, and flight information.
Answer telephones and respond to guest questions.
Manage credit-card payments and perform simple addition.
Organize and stock the concierge desk.
Follow TSA standards and applicable safety, security, dangerous goods, and HAZMAT procedures.
Complete required airline compliance and security training within the company-given timeframe and maintain applicable airport badges.
Uphold client guest-service guidelines and maintain a positive, friendly, and professional manner.
Follow company appearance guidelines and wear clean, approved uniforms.