Airport Curbside Concierge Check-in Agent

Metropolis Technologies • RICHMOND, VA

25d • Onsite

About The Position

Bags, a Metropolis company, provides airport curbside baggage handling and check-in services designed to make travel easier. The Airport Curbside Concierge Check-in Agent works at a busy airport curbside location, assisting airline passengers with luggage check-in, boarding passes, and general travel information. The role is performed outdoors in all temperatures and types of weather, in a fast-paced, high-volume guest service environment. It is physically demanding and requires on-the-job security training and the ability to obtain applicable airport badges.

The agent greets guests, verifies flight itineraries and baggage counts, enters guest information when needed, processes baggage check-in and related credit-card payments, weighs and tags luggage, and provides boarding passes, luggage claim tickets, and receipts as applicable. The agent secures luggage after processing, answers guest questions and telephone calls, provides directions and flight information, and maintains a clean, organized, and stocked concierge desk. Agents are expected to follow TSA, airline, safety, security, dangerous goods, HAZMAT, and client guest-service procedures; maintain a positive, friendly, and professional manner; and meet company appearance standards.

The posted pay is $11.00 per hour, and the role is eligible for tips in addition to the hourly rate. Eligible employees may participate in benefits plans that include medical, dental, vision, flexible spending accounts, long- and short-term disability, life insurance, accident insurance, a 401(k), and paid time off. The position is located in Richmond, Virginia.

Requirements

• Ability to work in an early-morning rotation.
• Ability to communicate clearly with guests and clients; excellent verbal and written communication skills are stated in the job description.
• Ability to work outdoors in all temperatures and types of weather.
• Eligibility to work in the United States.
• Successful completion of pre-employment criminal background screening and drug testing.
• Ability to obtain applicable airport badges and complete on-the-job security training.
• Ability to lift and move up to 70 pounds; the job also specifies regularly lifting and moving up to 75 pounds.
• Ability to push luggage cages both empty (approximately 100 pounds) and full.
• Ability to stand for up to eight hours at a time, with standing specified as 100% of the work time.
• Ability to walk, move quickly, and regularly lift, carry, reach, push, and pull; occasional bending, squatting, and kneeling are required.
• Ability to work outdoors amid continued vehicle noise, horns, conversations, and large-group noise.
• Follow company appearance guidelines, including wearing a clean, well-maintained approved uniform and meeting grooming and appearance standards.
• Manage credit-card payments and perform simple addition.

Nice To Haves

• At least six months of face-to-face guest-service experience (preferred).
• Data-entry and/or computer experience (preferred).
• Knowledge of the airline or travel industry (preferred).

Responsibilities

• Greet guests promptly and warmly as they approach the desk.
• Verify guest flight itineraries and the number of bags to be checked.
• Enter guest information for guests who have not previously enrolled in the process.
• Check guests' luggage into the appropriate airline system and process required credit-card payments.
• Weigh luggage, verify weight requirements, and charge for overweight bags as applicable.
• Tag luggage with the appropriate destination tags.
• Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
• Secure luggage immediately after accepting it and completing guest processing.
• Provide passengers with general information, directions, and flight information.
• Answer telephone calls and guest questions.
• Maintain a positive, friendly, and professional manner while providing customer service to airline passengers and clients.
• Organize and stock the concierge desk.
• Follow TSA, airline, safety, security, dangerous goods, HAZMAT, and client guest-service procedures and guidelines.
• Manage guest credit-card payments and perform simple addition.

Benefits

• Eligible employees may participate in medical, dental, and vision plans.
• Flexible spending accounts.
• Long- and short-term disability insurance.
• Life insurance.
• Accident insurance.
• 401(k).
• Paid time off.
• Tips in addition to the posted hourly rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed