Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Town of Grand Chute, WI

15d•$15 - $18•Onsite

About The Position

Bags, a Metropolis company, provides airport curbside services designed to simplify travel by streamlining baggage handling and check-in. The Airport Curbside Concierge Check-in Agent works at a busy airport curbside location, assisting airline passengers with luggage check-in and boarding passes while providing friendly, professional customer service in a fast-paced, high-volume environment. The role involves handling and securing luggage in accordance with TSA standards, airline requirements, and applicable safety, security, dangerous goods, and HAZMAT procedures. Employees receive annual training on these procedures and must complete on-the-job security training and obtain applicable airport badges. The position is based outdoors at the airport curbside and requires working in all temperatures and weather conditions. It is physically demanding and involves prolonged standing, walking, lifting and moving luggage, and pushing luggage cages. Employees must follow company appearance guidelines and wear approved uniforms.

Requirements

Ability to work in an early-morning rotation.
Ability to communicate clearly with guests and clients; excellent verbal and written communication skills.
Ability to work outdoors in all weather conditions.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Must complete on-the-job security training and be able to receive all applicable airport badges.
Ability to lift and move luggage up to 75 pounds regularly.
Ability to push luggage cages, both empty (approximately 100 pounds) and full.
Ability to stand for up to eight hours at a time; the job requires standing 100% of the time and walking 50% of the time.
Ability to lift, carry, reach, push, and pull up to 75 pounds regularly; occasionally bend, squat, and kneel.
Ability to move relatively quickly and to perform frequent climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending.
Ability to use hands and fingers and communicate with customers and coworkers; required vision abilities include close vision, peripheral vision, and ability to adjust focus.
Must comply with company appearance and uniform standards, including restrictions on visible tattoos and body piercings and facial-hair requirements for men.

Nice To Haves

At least 6 months of experience in a face-to-face guest service position.
Data entry and/or computer experience.
Knowledge of the airline or travel industry.

Responsibilities

Greet guests promptly and warmly as they approach the desk.
Assist guests with airline luggage check-in; verify flight itineraries and the number of bags being checked.
Enter guest information for guests who have not previously enrolled in the process.
Process checked bags, including charging guests’ credit cards according to airline requirements.
Weigh luggage, verify weight limits, and charge for overweight bags as applicable.
Apply appropriate destination tags to guest luggage.
Provide boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing guest processing.
Provide guests with general information, directions, and flight information; answer telephone calls and guest questions.
Manage credit-card payments and perform simple addition.
Maintain a positive, friendly, and professional manner while providing customer service consistent with client guidelines and values.
Organize and stock the Concierge desk.
Follow company appearance guidelines and wear clean, well-maintained approved uniforms.
Follow applicable safety, security, dangerous goods, and HAZMAT procedures.