Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Boston, MA

26d•$15 - $20•Onsite

About The Position

The Airport Curbside Concierge Check-in Agent works outside at a busy airport curbside location, assisting airline passengers with luggage check-in and issuing boarding passes. The role requires completing airline compliance training within the timeframe provided by the company, as well as applicable on-the-job security training and obtaining all applicable airport badges. Employees work outdoors in varied weather and noise conditions, provide guest service in a fast-paced, high-volume environment, and must be available to work weekends and holidays. Shifts begin very early in the morning and continue into the afternoon; only first and second shifts are offered. The agent greets passengers, verifies flight itineraries and bag counts, enters passenger information, checks and tags luggage, weighs bags, processes applicable credit-card payments and overweight-bag charges, and provides boarding passes, luggage claim tickets, and receipts. After processing, the agent secures luggage. The role also involves answering phones and passenger questions, providing directions and flight information, organizing and stocking the concierge desk, and following client guest-service guidelines. Agents are expected to maintain a friendly, positive, and professional manner and follow applicable TSA, safety, security, dangerous-goods, and HAZMAT procedures, supported by annual training from Bags, Inc. and airline partners. This is a physically demanding, fully outdoor position. Work includes prolonged standing and walking, handling and moving luggage, pushing luggage cages, and frequent bending, reaching, twisting, climbing, kneeling, and other movement. Employees must follow company appearance guidelines and wear clean, approved uniforms.

Requirements

Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Must be available to work weekends and holidays.
Must be able to work the early-morning rotation; shifts are first and second shift only.
Must be able to work outdoors in various weather conditions.
Must complete airline compliance training within the company-given timeframe and receive applicable airport badges.
Must be able to lift and move luggage up to 70 pounds; the physical requirements also specify regularly lifting and moving up to 75 pounds.
Must be able to push luggage cages, both empty (approximately 100 pounds) and full.
Must be able to stand for up to eight hours at a time and perform the listed physical activities, including lifting, carrying, reaching, pushing, pulling, bending, squatting, and kneeling.
Must communicate clearly with guests and clients and have strong verbal and written communication skills.
Must follow company appearance guidelines and wear a clean, approved uniform while on shift.

Nice To Haves

Open availability is preferred.
Previous 1–2+ years of customer-service experience is preferred; paid training is provided.
At least six months of face-to-face guest-service experience is preferred.
Data-entry and/or computer experience is preferred.
Knowledge of the airline or travel industry is preferred.

Responsibilities

Greet guests warmly and promptly as they approach the curbside desk.
Assist guests with checking luggage to the appropriate airlines; verify itineraries and the number of bags.
Enter guest information for passengers not previously enrolled in the process.
Process luggage check-in, including credit-card charges required by airline rules.
Weigh luggage and charge for overweight bags as applicable.
Tag luggage with the appropriate destination tags.
Provide boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage after accepting it and completing guest processing.
Provide passengers with general information, directions, and flight information; answer telephone calls and guest questions.
Organize and stock the concierge desk.
Manage credit-card payments and perform simple addition.
Follow TSA standards and applicable safety, security, dangerous-goods, and HAZMAT procedures.
Maintain a positive, friendly, and professional manner and uphold client guest-service guidelines and values.
Complete required airline compliance training within the company-given timeframe.