Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Ontario, CA

25d•$13 - $18•Onsite

About The Position

Bags, a Metropolis company, provides airport curbside services to streamline travel, including baggage handling and passenger check-in. The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, assisting departing passengers with luggage check-in and boarding passes. The role requires completing airline compliance and security training within the company-provided timeframe and obtaining applicable airport badges. Agents greet passengers, verify flight itineraries and checked-bag counts, enter passenger information when needed, process baggage check-in and related credit-card payments, weigh and tag luggage, and provide boarding passes, luggage claim tickets, and receipts when applicable. They secure luggage after processing and answer passenger questions, including providing directions and flight information. Agents maintain a friendly, professional manner in a fast-paced, high-volume guest-service environment, organize and stock the concierge desk, and follow client service guidelines and company appearance standards. The work is outdoors 100% of the time in varying weather conditions, with continued vehicle and crowd noise. It involves standing for up to eight hours at a time, walking, and frequent physical activity, including lifting and moving luggage. Shifts start very early and continue into the afternoon; only first and second shifts are available. Weekend and holiday availability is required, and open availability is preferred. Paid training is provided.

Requirements

Ability and availability to work weekends and holidays; open availability is preferred.
Ability to work early-morning rotations; shifts are first or second shift and begin very early.
Ability to work outdoors in varying weather conditions.
Ability to complete airline compliance training within the company-given timeframe.
Ability to obtain applicable airport badges and complete on-the-job security training.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Ability to communicate clearly with guests and clients; excellent verbal and written communication skills.
Ability to manage credit-card payments and perform simple addition.
Ability to lift and move up to 75 pounds regularly and push luggage cages weighing approximately 100 pounds empty or when full.
Ability to stand for up to eight hours, walk, and perform frequent lifting, carrying, reaching, pushing, pulling, twisting, turning, stretching, and bending; occasional bending, squatting, and kneeling are also required.
Ability to move relatively quickly and meet company appearance guidelines, including wearing an approved, clean, well-maintained uniform and following grooming and body-art restrictions.

Nice To Haves

At least 6 months of face-to-face guest-service experience; previous 1–2 or more years of customer-service experience is preferred.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.
Open availability.

Responsibilities

Greet guests promptly and warmly as they approach the desk.
Assist guests with checking luggage to the appropriate airline and verify flight itineraries and the number of bags being checked.
Enter guest information for passengers who have not previously enrolled in the process.
Process baggage check-in, including charging guests’ credit cards for bags according to airline requirements.
Weigh bags, verify weight limits, and charge for overweight bags as applicable.
Tag luggage with the correct destination tags.
Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing passenger processing.
Provide passengers with general information, directions, and flight information; answer telephone calls and guest questions.
Maintain a positive, friendly, and professional manner and uphold clients’ guest-service guidelines and values.
Organize and stock the concierge desk.
Handle guest credit-card payments and perform simple addition.
Handle and secure luggage in accordance with Transportation Security Administration standards and follow safety, security, dangerous-goods, and HAZMAT procedures.
Complete airline compliance and security training within required timeframes.