Airport Curbside Concierge Check-in Agent

SP Plus•Long Beach, CA

24d•Onsite

About The Position

The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, assisting passengers with airline check-in, luggage handling, and boarding passes. The role requires airline compliance training within the company-provided timeframe, on-the-job security training, and the ability to obtain applicable airport badges. Agents work in a fast-paced, high-volume guest-service environment and must maintain a positive, friendly, and professional manner while following airline, client, safety, security, dangerous-goods, and HAZMAT procedures. The agent greets passengers, verifies flight itineraries and the number of bags, enters guest information when needed, checks and secures luggage in accordance with TSA standards, weighs and tags bags, processes applicable credit-card payments and overweight-bag charges, and provides boarding passes, luggage claim tickets, and receipts. The role also includes answering phones and passenger questions, sharing directions and flight information, organizing and stocking the concierge desk, and following company appearance guidelines. The position is entirely outdoors and physically demanding, with prolonged standing and regular lifting, carrying, pushing, and pulling.

Requirements

At least 6 months of face-to-face guest-service experience is preferred.
Ability to work in an early-morning rotation; shifts begin very early and continue into the afternoon, with first and second shifts only.
Availability to work weekends and holidays; open availability is preferred.
Ability to work outdoors in varying weather conditions, including all temperatures and types of weather.
Ability to complete airline compliance training within the company-given timeframe.
Ability to communicate clearly with guests and clients; excellent verbal and written communication skills are specified in the posting.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Ability to obtain applicable airport badges and complete on-the-job security training.
Ability to lift up to 70 pounds; the posting also states that employees regularly lift and move up to 75 pounds.
Ability to push luggage cages when empty (approximately 100 pounds) and full.
Ability to stand for up to eight hours at a time; standing is listed as 100% of the work, and walking as 50%.
Ability to regularly lift, carry, reach, push, and pull up to 75 pounds; occasionally bend, squat, and kneel; and move relatively quickly.
Ability to use hands and fingers, communicate with customers and coworkers, and perform frequent reaching, standing, walking, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending.
Close vision, peripheral vision, and ability to adjust focus.
Ability to manage credit-card payments and perform simple addition.
Follow company appearance requirements, including approved uniforms and applicable grooming and tattoo or piercing restrictions.

Nice To Haves

Previous 1–2+ years of customer-service experience is preferred.
Data-entry and/or computer experience is preferred.
Knowledge of the airline or travel industry is preferred.

Responsibilities

Greet passengers warmly as they approach the curbside desk.
Assist passengers with checking luggage for the appropriate airlines and verify their flight itinerary and number of bags.
Enter passenger information for guests who have not previously enrolled in the check-in process.
Process checked bags, including charging credit cards for baggage fees as required by the airline.
Weigh bags, assess overweight-bag charges, and attach destination tags to luggage.
Provide passengers with boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing passenger processing, following TSA standards.
Provide general information about locations, directions, and flight information; answer telephone calls and guest questions.
Maintain a positive, friendly, and professional manner while providing customer service in a fast-paced environment.
Organize and stock the concierge desk and uphold client guest-service guidelines and values.
Handle guest credit-card payments and perform simple addition.
Complete airline compliance training within the company-given timeframe and follow applicable safety, security, dangerous-goods, and HAZMAT procedures.
Follow company appearance guidelines and wear approved, clean, well-maintained uniforms.