Airport Curbside Concierge Check-in Agent

Metropolis Technologies • Portland, OR

21d • Onsite

About The Position

Bags, a Metropolis company, provides airport travel services designed to streamline baggage handling and check-in. The Airport Curbside Concierge Check-in Agent works at an outdoor airport curbside desk, assisting departing passengers with airline check-in and baggage processing. The role requires airline compliance training within the company-given timeframe, on-the-job security training, and the ability to obtain applicable airport badges. Work is outdoors in varied weather and a busy, high-volume environment, with shifts starting very early in the morning and continuing into the afternoon; only first and second shifts are available. Paid training is provided.

Agents provide friendly, professional service while verifying itineraries, entering passenger information, processing baggage and applicable credit-card payments, weighing and tagging luggage, issuing boarding passes and baggage-claim tickets, and securing luggage after processing. They also answer questions and telephones, provide directions and flight information, and organize and stock the concierge desk. The role includes handling luggage in accordance with TSA standards and following safety, security, dangerous-goods, and HAZMAT procedures.

Requirements

• Must be eligible to work in the United States.
• Must successfully pass pre-employment criminal background screening and drug testing.
• Must be available to work early-morning rotations; shifts are first or second shift.
• Must be available to work weekends and holidays; open availability is preferred.
• Must be able to work outdoors in varied weather conditions.
• Must complete airline compliance training within the company-given timeframe and obtain applicable airport badges.
• Must be able to lift up to 70 pounds; the job also regularly requires lifting and moving up to 75 pounds.
• Must be able to push luggage cages, empty (approximately 100 pounds) and full.
• Must be able to stand for up to eight hours at a time and work outdoors 100% of the time.
• Must be able to communicate clearly with guests and clients and possess excellent verbal and written communication skills.
• Must be able to manage guest credit-card payments and perform simple addition.
• Must comply with company appearance guidelines, including wearing an approved, clean, well-maintained uniform.
• Must be able to move relatively quickly and perform the physical activities described, including lifting, carrying, reaching, pushing, pulling, bending, squatting, kneeling, climbing, balancing, stooping, crouching, twisting, turning, and stretching.
• Previous face-to-face guest-service or customer-service experience is preferred.
• Data-entry and/or computer experience is preferred.
• Knowledge of the airline or travel industry is preferred.

Nice To Haves

• At least 6 months of experience in a face-to-face guest-service position.
• Previous 1–2+ years of customer-service experience.
• Data-entry and/or computer experience.
• Knowledge of the airline or travel industry.
• Open availability.

Responsibilities

• Greet guests immediately and warmly as they approach the desk.
• Verify guest flight itineraries and the number of bags to be checked.
• Enter guest information for passengers who have not previously enrolled in the process.
• Check guests' luggage to the appropriate airlines and process applicable credit-card payments in accordance with airline requirements.
• Weigh bags and charge for overweight luggage as applicable.
• Tag luggage with the appropriate destination tags.
• Provide guests with boarding passes, luggage-claim tickets, and receipts when applicable.
• Secure luggage immediately after accepting it and completing guest processing.
• Provide guests with general information, directions, and flight information; answer telephone calls and guest questions.
• Handle and secure luggage according to TSA standards and follow applicable safety, security, dangerous-goods, and HAZMAT procedures.
• Maintain a positive, friendly, and professional manner in a fast-paced, high-volume guest-service environment.
• Organize and stock the concierge desk.
• Uphold client guest-service guidelines and values.
• Complete airline compliance training within the company-given timeframe and required security training.

Benefits

• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed