Airport Curbside Concierge Check-in Agent

SP Plus•Milwaukee, WI

25d•Onsite

About The Position

Bags, a Metropolis company, is hiring an Airport Curbside Concierge Check-in Agent to assist airline passengers at a busy airport curbside location. The role is performed outdoors and involves checking in passengers, processing luggage, issuing boarding passes, and providing travel and flight information. The agent is expected to deliver friendly, professional customer service in a fast-paced, high-volume environment while following airline, TSA, safety, security, dangerous-goods, and HAZMAT procedures. Airline compliance training must be completed within the timeframe provided by the company, and employees must be able to obtain applicable airport badges. Shifts begin very early in the morning and extend into the afternoon; first- and second-shift schedules are available. The position requires availability to work weekends and holidays, and work takes place outdoors in varying weather conditions. The job is physically demanding, with extensive standing and walking, regular lifting and moving of luggage, and pushing luggage cages. Paid training is provided.

Requirements

Ability and availability to work weekends and holidays.
Ability to work early-morning rotations; shifts are first or second shift and begin very early in the morning.
Ability to work outdoors in various weather conditions.
Ability to complete airline compliance training within the company-provided timeframe.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Must be able to receive applicable airport badges.
Must follow company appearance guidelines and wear approved, clean, well-maintained uniforms.
Ability to lift and move up to 75 pounds regularly and push luggage cages, including empty cages of approximately 100 pounds and full cages.
Ability to stand for up to eight hours at a time and walk as required by the role.
Ability to regularly lift, carry, reach, push, and pull; occasionally bend, squat, and kneel; and frequently climb, balance, stoop, crouch, twist, turn, stretch, and bend.
Ability to move relatively quickly and work amid continued vehicle noise, horns, conversations, and large-group noise.
Ability to use hands and fingers and communicate with customers and fellow employees.
Required vision abilities include close vision, peripheral vision, and ability to adjust focus.

Nice To Haves

At least 6 months of experience in a face-to-face guest-service position.
Previous 1–2+ years of customer-service experience.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.
Open availability.

Responsibilities

Warmly greet guests as they approach the curbside desk.
Assist guests with checking luggage for the appropriate airline and verify flight itineraries and the number of bags.
Enter guest information for passengers who have not previously enrolled in the process.
Process checked bags, including charging credit cards according to airline requirements and charging for overweight bags.
Weigh bags and attach appropriate destination tags.
Provide boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage promptly after accepting and processing it.
Provide passengers with general location, direction, and flight information.
Answer telephones and guest questions.
Manage credit-card payments and perform simple addition.
Organize and stock the Concierge desk.
Maintain a positive, friendly, and professional manner and uphold client guest-service guidelines and values.
Follow TSA standards and applicable safety, security, dangerous-goods, and HAZMAT procedures.
Complete required airline compliance training within the company-provided timeframe.