EWR - Airport Coordinator (Summer 2027)

Rustic Pathways•Newark, NJ

10d•Onsite

About The Position

Rustic Pathways is a student travel organization offering experiential education, community service, foreign language, and adventure programs. The company emphasizes professionalism, quality, safety, and the well-being of students and staff. Airport Coordinators work with students and Flight Leaders at Newark International Airport in New Jersey on student departure and return days. They coordinate and account for students, track domestic and international flight information, and adapt to delays, cancellations, rerouting, and ticket changes. They also help reassure families, prepare students for their trips, and guide students and Flight Leaders through airport procedures. This is a seasonal, part-time, non-exempt position that does not ordinarily travel, though short-notice travel may be requested as backup for a sick or absent Flight Leader. The position begins at the start of June and ends in mid-August, with work typically two to three days per week. Schedules vary according to airport location and student group flight dates.

Requirements

Be at least 22 years old by June 1.
Have at least 2–3 years of relevant teaching, leadership, logistics planning, coordination, or combined work experience.
Provide own transportation to Newark International Airport in New Jersey.
Live within 30 minutes of Newark International Airport in New Jersey.
Be able to work beyond the normal schedule to accommodate airport delays; this may require an overnight hotel stay in an emergency.
Have professional working proficiency in English.
Complete online training and attend in-person training at Newark International Airport.
Hold basic CPR and First Aid certifications from a licensed provider; classroom or in-person training is required, and online certifications are not accepted. Certifications must be submitted approximately two weeks before the summer start date.
Have excellent verbal and interpersonal communication skills, strong organizational capabilities, and attention to detail.
Have effective customer service skills and be able to maintain excellence under pressure and changing conditions.
Be patient, enthusiastic, and solution-oriented.
Have sound knowledge of domestic and international travel trends and understand airport procedures, including check-in, security, onsite ticket rebooking, and departure and arrival procedures.
Have a passion for international travel and appreciation for cultural diversity, and understand the value of experiential education and travel for high school students.

Nice To Haves

Personal experience with international travel, as a student, leader, or for pleasure.
Relevant teaching, leadership, volunteer, or youth counseling experience.
Experience organizing, coordinating, or managing logistics or events.

Responsibilities

Protect student safety and follow Rustic Pathways' zero-tolerance policy for inappropriate behavior.
Escort students throughout the airport.
Provide students and Flight Leaders with clear instructions about check-in, security checks, and departure and arrival gates.
Give instructions to Unaccompanied Minor Coordinators as necessary.
Account for every student on departing and arriving group flights.
Guide, protect, and support students on departure and return days.
Follow and implement safety procedures and policies when interacting with students and potentially their parents.
Keep Unaccompanied Minor Coordinators, Flight Leaders, and Rustic Pathways office staff updated on student well-being and flight information.
Respond calmly to issues as they arise.
Serve as a role model and mentor by embodying Rustic Pathways' mission, vision, and values.
Perform other duties as reasonably requested.