Airport Concierge
About The Position
The Airport Concierge delivers a seamless end-to-end airport experience to clients and supports customer satisfaction in a fast-paced aviation environment. The role includes greeting and escorting clients, helping with luggage and boarding passes, monitoring flight changes, and sharing information about airport amenities and routes. The concierge uses Airport Butler systems to manage service details and communicate with clients, while maintaining confidentiality and following airport escorting protocols. All team members are expected to uphold health, safety, security, and compliance responsibilities, follow company and carrier procedures, report hazards and incidents, and attend required training. The position requires occasional movement of items weighing 45 pounds or more, extended periods of sitting or standing, and work in various weather conditions. Employees must wear the company uniform and meet grooming standards.
Requirements
- At least one year of customer service experience.
- High school diploma or GED.
- Be at least 18 years of age.
- Own a smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes.
- High proficiency with computers and smartphones, including smartphone applications.
- Excellent verbal and communication skills, including the ability to communicate through email and phone.
- Ability to use Airport Butler's automated reservation system, scheduling application, and communication technology after training.
- Willingness to work a flexible schedule, including mornings, nights, weekends, and holidays.
- Ability to occasionally lift, carry, push, pull, and move items weighing 45 pounds or more.
- Ability to sit or stand for long periods and work in various weather conditions.
- Ability to wear the company uniform and conform to grooming standards.
Responsibilities
- Greet clients upon arrival at the airport in a friendly and professional manner.
- Escort clients through security and to their chosen gate, lounge, restaurant, or other amenity.
- Assist with luggage and ensure it is loaded to the correct destination.
- Monitor flights and communicate gate changes, delays, early arrivals, or cancellations to clients.
- Help clients print boarding passes when necessary.
- Become familiar with airport amenities, services, retail locations, airline ticket counters, gate information, and efficient routes through the airport.
- Develop and maintain professional rapport with airport regulating agencies and airlines.
- Maintain confidentiality of clients and client information.
- Follow airport escorting protocols.
- Use Airport Butler systems to manage service details and communicate with clients.
- Follow health, safety, security, and compliance procedures; report hazards, near misses, incidents, accidents, and dangerous occurrences.
- Attend required AGI training and perform other duties as assigned.
Benefits
- Paid vacation.
- Medical, dental, and vision benefits for eligible full-time employees.
- Medical coverage for part-time employees.
- Partial monthly reimbursement of the mobile service plan.
- Free uniforms.
- Free on-the-job training.
- Company-matched 401(k) program.
- Company-paid employee assistance program.
- Voluntary life insurance.
- Travel discounts on car rentals, hotels, and cruises.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
