Airline Supervisor

Unifi•Elmira, NY

2h•Onsite

About The Position

The Airline Supervisor leads a team of agents and provides passenger service across all aspects of travel. The role oversees flight arrivals and departures, ticketing, boarding, baggage services, ramp operations, and passenger queries or complaints, and also assists with administrative duties. Supervisors support passengers with special needs, coordinate with ramp agents, and ensure safe and secure operations in accordance with applicable regulations, company policies, and procedures. The role is based in Elmira, New York, and is listed as full-time and non-exempt.

Requirements

Must be at least 18 years of age.
Valid driver's license.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.

Nice To Haves

One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

Lead a team of agents in duties necessary for full operations.
Support passengers with special needs, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
Handle operational tasks and use computerized systems for boarding, baggage service, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents and ensure wheelchairs, strollers, and gate-checked bags are available for loading upon departure and delivered to passengers upon arrival.
Push wheelchairs with passengers through all areas of the airport.
Monitor and enforce safe working conditions in accordance with regulatory requirements, company policies and safety procedures, and applicable laws.
Promote and adhere to policies concerning safety, anti-harassment, and equal employment opportunity.
Complete other related duties as assigned within the skill, experience, and capabilities expected for the position.
Complete work safely and securely, following company safety and operational standards.
Immediately report safety and security incidents and potential hazards in accordance with the Unifi Fair and Just Culture Policy.