Airline Baggage Supervisor

SP Plus • Salt Lake City, UT

1d • Onsite

About The Position

The Airline Baggage Supervisor works at an airport facility and oversees baggage handling operations. The role ensures passengers needing assistance receive service that exceeds expectations and may include helping move luggage at the check-in counter. The supervisor maintains a friendly, positive attitude and attends to each passenger’s individual needs, communicating clearly and asking passengers the required safety and security questions. This is a hands-on, physically demanding position requiring on-the-job security training and the ability to obtain applicable airport security badges.

Employees are expected to present a professional, business-like appearance and wear clean, approved uniforms while on shift. Tattoos must be covered as agreed with management, and visible tattoos and body piercings are not allowed. A fully grown-in, well-maintained mustache, beard, or goatee is permitted for male employees. Additional appearance requirements may be specified by management.

SP+ is an equal opportunity employer and states that it does not tolerate harassment or retaliation based on protected characteristics or the exercise of EEO rights. The company may use an automated employment decision tool to assess applicants or employees seeking promotion and retains relevant candidacy data for a reasonably necessary period.

Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States.
• Must be able to clear a background check and drug screen.
• At least one year of supervisory experience.
• Strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation to communicate effectively with internal and external customers.
• Must complete all required training, including airport compliance training.
• Must be able to obtain an airport badge and applicable airport security badges.
• Must be able to lift and move up to 75 pounds regularly.
• Must be able to push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
• Must be able to move relatively quickly and perform frequent climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending.
• Must be able to use hands and fingers and communicate with customers and fellow employees; frequently sit, reach, stand, and walk.
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.
• Must meet the company’s appearance and uniform guidelines.

Nice To Haves

• Airline experience preferred.

Responsibilities

• Oversee and supervise the baggage handling operation.
• Assist passengers with problems, questions, or concerns while remaining attentive to their individual needs.
• Communicate effectively and clearly with passengers and others.
• Ask each passenger the required safety and security questions.
• Complete necessary incident reports.
• Maintain professional working relationships with fellow employees, managers, airline employees, and airport authorities.
• Exceed customer service standards.
• Assist with moving luggage at the check-in counter when required.
• Carry out other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed