Baggage Service Supervisor

ABM•Atlanta, GA

13d•Onsite

About The Position

The Baggage Service Supervisor assists passengers in the terminal with general questions about directions and terminal services and supervises the baggage service office serving arriving passengers. The role supports passengers with delayed, lost, or damaged baggage claims and requests baggage change orders for passengers whose flights have been cancelled. It also coordinates with flight and ground crews and ensures baggage services are delivered safely and in accordance with company, client, and regulatory standards. The schedule is Monday through Wednesday, 9:00 a.m. to 5:30 p.m., and Thursday through Friday, 5:00 p.m. to 1:30 a.m. or until the last flight. Pay is $19.00 per hour. ABM offers a comprehensive benefits package; details are available through ABM Team Member Benefits | Staff & Management.

Requirements

Must be at least 18 years of age.
Must be able to lift up to 50 lbs.
Must meet all requirements to receive the required airport SIDA badge and Customs Seal, if applicable, including providing a ten-year work history if available.

Nice To Haves

Customer service experience.
One year of similar work experience.

Responsibilities

Manage a team of baggage handlers.
Supervise the baggage service office for arriving passengers and passengers switching between flights.
Provide customer service to passengers regarding their luggage.
Monitor baggage carousels to ensure passengers receive their baggage.
Address baggage issues and process claims involving lost or damaged baggage.
Assist passengers by answering questions, providing directions, and attending to other needs, including inquiries about delayed or lost baggage.
Request baggage change orders for passengers whose flights have been cancelled.
Coordinate with flight and ground crews.
Ensure compliance with safety regulations and company policies.
Perform duties in accordance with safety, security, compliance, and quality standards and procedures established by the Company, its Clients, and regulatory authorities.