Airline Baggage Supervisor

Metropolis Technologies • Salt Lake City, UT

2d • Onsite

About The Position

The Airline Baggage Supervisor works at an airport facility overseeing baggage handling operations and ensuring passengers who need assistance receive service that exceeds expectations. The role may include helping move luggage at the check-in counter. The supervisor maintains a friendly, positive attitude, remains attentive to passengers’ individual needs, communicates clearly, and asks each passenger the required safety and security questions.

This hands-on position is physically demanding. It requires on-the-job security training and the ability to obtain all applicable airport security badges. Employees are expected to maintain a professional business-like appearance and wear clean, approved uniforms while on shift, following company appearance guidelines and additional management requirements.

Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States.
• Must be able to clear a background check and drug screen.
• At least one year of supervisory experience.
• Strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation to communicate effectively with internal and external customers.
• Complete all required training, including airport compliance training.
• Able to obtain an airport badge and receive applicable airport security badges.
• Able to lift and move up to 75 pounds regularly and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
• Able to perform frequent standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending, and move relatively quickly.
• Required vision abilities include close vision, peripheral vision, and ability to adjust focus.
• Must follow appearance guidelines, including wearing a clean, well-maintained approved uniform and covering tattoos; visible tattoos and body piercings are not allowed.

Nice To Haves

• Airline experience preferred.

Responsibilities

• Oversee and supervise the baggage handling operation.
• Complete necessary incident reports.
• Assist passengers with problems, questions, or concerns while remaining friendly, positive, and attentive to their individual needs.
• Communicate clearly and ask each passenger the required safety and security questions.
• Maintain professional working relationships with fellow employees, managers, airline employees, and airport authorities.
• Exceed customer service standards.
• Assist with moving luggage at the check-in counter when needed.
• Carry out other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed