Airline Baggage Supervisor

Metropolis Technologies•Findlay Township, PA

19h•$17 - $18•Onsite

About The Position

A Baggage Supervisor works at an airport facility and oversees baggage handling operations. The role ensures passengers requiring assistance receive service that exceeds expectations, and may include helping move luggage at the check-in counter. Supervisors maintain a friendly, positive attitude and attend to each passenger’s individual needs, communicate clearly, and ask passengers safety and security questions. This hands-on position is physically demanding and requires on-the-job security training and the ability to obtain applicable airport security badges. Employees are expected to present a professional, business-like image and wear clean, well-maintained approved uniforms while on shift. Grooming and personal hygiene must be appropriate to the work situation and consistent with company business standards. For male employees, a fully grown-in, well-maintained mustache, beard, or goatee is permitted. Visible tattoos and body piercings are not allowed; tattoos must be covered by a uniform or other means agreed upon by management. Additional requirements may be specified by management. The position is located in Pittsburgh, Pennsylvania. The hourly salary range is $17.00–$18.00, plus tips. Eligible employees may participate in benefits plans.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
At least one year of supervisory experience.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation to communicate effectively with internal and external customers.
Complete all required training, including airport compliance training.
Able to obtain an airport badge.
Must meet appearance and uniform guidelines, including covering tattoos and wearing clean, well-maintained approved uniforms on shift.

Nice To Haves

Airline experience preferred.

Responsibilities

Oversee and supervise the baggage handling operation.
Complete necessary incident reports.
Assist passengers with problems, questions, or concerns while remaining friendly, positive, and attentive to their individual needs.
Maintain professional working relationships with fellow employees, managers, airline employees, and airport authorities.
Exceed customer service standards.
Communicate effectively and clearly, including asking each passenger the required safety and security questions.
Assist with moving luggage at the check-in counter as needed.
Carry out other duties as assigned.