Airline Baggage Supervisor

SP Plus • Milwaukee, WI

5d • Onsite

About The Position

Bags, a Metropolis company, provides airport mobility services designed to streamline baggage handling, check-in, and other travel touchpoints. The Airline Baggage Supervisor works at an airport facility and oversees baggage handling operations, ensuring passengers receive assistance that exceeds expectations. The role may also involve moving luggage at the check-in counter. It is a hands-on, physically demanding position requiring on-the-job security training and the ability to obtain all applicable airport security badges.

Employees are expected to maintain a friendly, positive, professional, and attentive approach with passengers and coworkers. The position requires compliance with company appearance and uniform standards, including covering tattoos, not wearing visible body piercings, and wearing clean, approved uniforms while on shift. The role is based in Milwaukee, Wisconsin, and pays $18.50 per hour plus tips.

Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States.
• Must be able to clear a background check and drug screen.
• At least one year of supervisory experience.
• Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
• Strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation.
• Must complete all required training, including airport compliance training.
• Must be able to obtain an airport badge.
• Must meet company appearance guidelines and wear clean, well-maintained approved uniforms while on shift.

Nice To Haves

• Airline experience preferred.

Responsibilities

• Oversee and supervise the baggage handling operation.
• Assist passengers with problems, questions, or concerns while attending to their individual needs.
• Ask each passenger the required safety and security questions.
• Communicate effectively and clearly with passengers and coworkers.
• Complete necessary incident reports.
• Maintain professional working relationships with fellow employees, managers, airline employees, and airport authorities.
• Exceed customer service standards.
• Assist with moving luggage at the check-in counter as needed.
• Carry out other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off
• Tips in addition to the posted hourly rate

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed