Supervisor, Baggage Operations

Envoy Air Inc.•Grapevine, TX

About The Position

The Supervisor, Baggage Operations directs and coordinates department activities and is responsible for running a safe and effective operation. The role provides team members with the tools, resources, and training needed to meet or exceed operational performance goals, while coordinating ramp service activities with other departments to promote efficiency and economy. The supervisor assigns and delegates work, provides direction, resolves operational problems, and sets deadlines. The position also supports planning through review and analysis of reports and records; monitors budgets, spending, profitability, and cost-control goals; evaluates procedures and implements improvements; and ensures compliance with operational safety and government requirements. The supervisor coaches and counsels personnel, encourages teamwork and ideas for improvement, coordinates scheduling, hiring, and training, and evaluates team performance using quality measures and customer feedback. Work may involve rotating shifts, nights, weekends, and non-standard schedules to meet changing operational needs.

Requirements

Minimum age of 18.
College degree or equivalent amount of work experience.
Valid, unexpired, and unsuspended REAL ID-compliant state driver's license, or otherwise maintain the authority and identification needed for business travel; some license restrictions may affect eligibility.
Previous experience in a team lead, supervisory, or managerial capacity.
Previous work experience in an airport operations environment.
Strong interpersonal, communication, and PC skills.
May be required to work rotating shifts, nights, and weekends.
Willingness and ability to work non-standard schedules when necessary due to changing or unplanned operational needs.
Demonstrated ability to communicate verbally and in writing.
Ability to manage multiple and often competing priorities effectively and efficiently.
Legal right to work in the United States.
Ability to read, write, fluently speak, and understand English.

Nice To Haves

Previous ramp operational experience.
Experience managing workgroups that include management, non-management, and contract labor.

Responsibilities

Direct and coordinate department activities to run a safe and effective operation.
Communicate and administer company policies and procedures with managers, peers, team members, and other departments.
Provide the team with tools, resources, and training to meet or exceed operational performance goals.
Review and analyze reports, records, and directives, and confer with supervisors to gather information for planning department activities.
Assign or delegate work, disseminate policy to supervisors, give work directions, resolve problems, and set deadlines.
Resolve operational problems during the tour of duty, including working in the operation during peak or irregular periods.
Generate and implement quality-improvement ideas as appropriate.
Meet profitability and cost-control goals; develop and monitor budgets and spending, seek cost reductions, and monitor lost time.
Coordinate ramp service team activities with related activities of other departments to ensure efficiency and economy.
Evaluate current procedures and practices and develop and implement improvements to accomplish ramp service objectives.
Ensure compliance with operational safety and government requirements during the tour of duty.
Investigate discrepancies and compile statistical data for compliance purposes.
Coach and counsel personnel and provide guidance on ramp service and performance issues.
Encourage employee teamwork and the generation and implementation of individual and team ideas.
Coordinate operational activities, including scheduling, hiring, and training.
Evaluate team performance using corporate quality-control measures, including observations, feedback, data, and customer complaints and compliments.