Supervisor, Baggage Operations

Envoy Air•Dallas - Fort Worth (DFW) Airport, TX

About The Position

The Supervisor, Baggage Operations directs and coordinates department activities and is responsible for maintaining a safe, effective operation. The role communicates and coordinates with managers, peers, team members, and other departments; provides the team with the tools, resources, and training needed to meet or exceed operational goals; and assigns and delegates work while setting deadlines and resolving problems. The supervisor reviews operational reports and records, plans department activities, addresses operational issues during their tour of duty (including working in the operation during peak or irregular periods), and may develop and implement quality improvements. The position is responsible for profitability and cost control, coordinates ramp service activities with other departments, evaluates and improves operating procedures, and ensures compliance with safety and government requirements. It also investigates discrepancies, coaches and counsels employees, encourages teamwork, coordinates scheduling, hiring, and training, and evaluates performance using corporate quality-control measures.

Requirements

Minimum age of 18.
College degree or equivalent amount of work experience.
Valid, unexpired, and unsuspended REAL ID-compliant state driver's license, or otherwise maintain the authority and identification necessary for business travel; some license restrictions may preclude consideration.
Previous experience in a team lead, supervisory, or managerial capacity.
Previous work experience in an airport operations environment.
Strong interpersonal, communication, and PC skills.
Ability to communicate verbally and in writing.
Ability to manage multiple and often competing priorities effectively and efficiently.
Legal right to work in the United States.
Ability to read, write, speak fluently, and understand English.
May be required to work rotating shifts, nights, and weekends.
Willingness and ability to work non-standard schedules when changing or unplanned operational needs require it.

Nice To Haves

Previous ramp operational experience.
Experience managing workgroups that include management, non-management, and contract labor.

Responsibilities

Direct and coordinate department activities to maintain a safe and effective operation.
Communicate with managers, peers, team members, and other departments, and administer company policies and procedures.
Provide the team with the tools, resources, and training needed to meet or exceed operational performance goals.
Review and analyze reports, records, and directives, and obtain information needed to plan department activities.
Assign or delegate work and functional responsibilities, disseminate policy to supervisors, provide work directions, resolve problems, and set deadlines.
Resolve operational problems during the tour of duty, including working in the operation during peak or irregular periods.
Generate and implement quality-improvement ideas when appropriate.
Meet profitability and cost-control goals, develop and monitor budgets and spending, seek cost reductions, and monitor lost time.
Coordinate ramp service team activities with other departments to support efficient operations.
Evaluate and improve procedures and practices for meeting ramp service objectives.
Ensure compliance with operational safety and government requirements during the tour of duty.
Investigate discrepancies and compile statistical data for compliance purposes.
Coach and counsel personnel and guide the team on ramp service and performance issues.
Encourage teamwork and the generation and implementation of individual and team ideas.
Coordinate operational activities including scheduling, hiring, and training.
Evaluate team performance using corporate quality-control measures, including observations, feedback, data, and customer complaints and compliments.