Airline Baggage Supervisor

SP Plus•Pittsburgh, PA

9d•Onsite

About The Position

The Airline Baggage Supervisor oversees baggage handling operations at an airport facility and works to ensure passengers receive assistance that exceeds expectations. The position may include helping move luggage at the check-in counter. It is hands-on and physically demanding, involves on-the-job security training, and requires the ability to obtain applicable airport security badges. Supervisors should maintain a friendly, positive, attentive, and professional approach with passengers and colleagues. Employees are expected to comply with company appearance guidelines, including wearing clean, approved uniforms and maintaining a professional business-like image.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
At least one year of supervisory experience.
Must be able to lift up to 75 pounds regularly.
Must be able to push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation to communicate effectively with internal and external customers.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Must be able to use hands and fingers and communicate with customers and fellow employees; frequently sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend; and move relatively quickly.
Must have close and peripheral vision and the ability to adjust focus.
Must comply with appearance requirements: present a professional business-like image; maintain appropriate dress, grooming, and personal hygiene; cover visible tattoos; and wear approved uniforms. No visible body piercings are allowed.

Nice To Haves

Airline experience preferred.

Responsibilities

Oversee and supervise baggage handling operations.
Assist with moving luggage at the check-in counter when needed.
Communicate effectively and clearly with passengers and colleagues, including asking passengers safety and security questions.
Complete necessary incident reports.
Assist passengers with problems, questions, or concerns while attending to their individual needs.
Maintain professional working relationships with fellow employees, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.
Follow appearance guidelines, including wearing clean, well-maintained approved uniforms and meeting additional requirements specified by management.