Airline Passenger Service Agent

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Fort Lauderdale, FL

About The Position

Join TDA AGH’s team as a Passenger Service Agent and help keep passengers moving. You will be a visible representative of the operation and provide customer service to passengers using commercial and charter services. The role covers ticketing, boarding, special assistance, and aircraft turnaround support in a fast-moving airport environment. You will process tickets and baggage, provide travel and boarding information, manage denied-boarding situations, assist passengers with special needs, and support safe boarding and deplaning. You will also clean and search aircraft cabins between flights, follow applicable safety and security rules, complete required training, and report hazards or incidents promptly.

Requirements

Read, write, and communicate effectively in English.
Work calmly and efficiently under time constraints in a high-pressure airport environment.
Be available to work varied shifts, including evenings, nights, weekends, and holidays.
Maintain a well-groomed, professional appearance.
Have or be able to obtain authorization to work in the United States as defined in the Immigration Act of 1986.
Meet the requirements to obtain a SIDA badge and pass fingerprint-based security screening as required by the airline and airport authority.
Lift and carry a 70-pound suitcase from the floor to 18 inches, and carry it with both hands for up to 25 feet.
Perform repetitive tasks and motions involving bending, squatting, kneeling, crawling, and twisting, and sustain those positions for extended periods.
Have sufficient vision and physical ability to safely perform all essential functions of the position.

Nice To Haves

Bilingual or multilingual skills.
Prior customer service, hospitality, or airline/airport industry experience.
Familiarity with airline reservation or check-in systems such as Sabre, Amadeus, or similar.
Experience assisting passengers with disabilities or with ADA/wheelchair-assist procedures.
CPR/First Aid certification or willingness to obtain it.

Responsibilities

Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
Provide accurate information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Handle denied-boarding situations professionally by soliciting volunteers, accommodating displaced customers, and issuing hotel, meal, and taxi vouchers as appropriate.
Comply with FAA, airline, and airport regulations.
Enforce safety and security measures and protect sensitive operational zones.
Assist customers with special needs, including supporting them during boarding.
Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
Operate jet bridges, ADA ramps, and portable air stairs to facilitate safe passenger boarding and deplaning, including for customers with mobility needs.
Clean aircraft cabins thoroughly and conduct security searches between flights.
Complete all required training and perform only tasks for which fully trained.
Report safety hazards or incidents immediately to a supervisor.
Perform other duties as assigned by management.