Airline Passenger Service Agents

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Pittsburgh, PA

4d•$0 - $18•Onsite

About The Position

The Passenger Service Agent provides customer service to people using customer or charter services by responding to their needs, handling inquiries promptly and politely, and completing required transactions. The role also includes ramp, aircraft cleaning, operations, and commissary duties as needed. Agents must complete required training and perform only tasks for which they are fully trained, and must promptly report safety hazards or incidents. This is a part-time position of approximately 20–25 hours per week, with the opportunity for full-time work. Employees must have open availability and be available for both shifts, 3:00 a.m.–8:00 a.m. and 3:00 p.m.–8:00 p.m. Shift assignments are based on seniority bids. Hours vary with flight schedules and may increase or decrease due to seasonal flight changes. The role requires a flexible schedule, including nights, weekends, and holidays. Training is held in Seattle for 10 days; hotel and flights are paid for.

Requirements

High school diploma or equivalent.
At least two years of customer service experience, or equivalent related training and/or experience.
Basic computer skills and ability to type 25 words per minute.
Must be at least 18 years old.
Valid driver's license.
Must pass a ten-year background check and pre-employment drug test.
Authorization to work in the U.S. as defined in the Immigration Act of 1986.
Ability to read and write English.
Must have open availability and be able to work both 3:00 a.m.–8:00 a.m. and 3:00 p.m.–8:00 p.m. shifts, including nights, weekends, and holidays.
Ability to work efficiently under time constraints and handle high-stress situations.
Must be well-groomed.
Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry it in front with both hands for up to 25 feet.
Physical dexterity for repetitive tasks and motions, including bending, squatting, kneeling, crawling, twisting, and sustaining those positions for extended periods.
Sufficient vision and ability to safely perform the essential functions of the position.
Pleasant, cooperative, reliable, responsible, detail-oriented, and willing to take on responsibilities and challenges; able to accept criticism, adapt to change, and work with little or no supervision.

Nice To Haves

Bilingual skills.

Responsibilities

Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
Provide information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Handle denied boarding situations, solicit volunteers, accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.
Ensure FAA, airline, and airport regulations are followed.
Enforce safety and security measures and protect sensitive zones.
Assist customers with special needs, including customers who need help boarding.
Complete sales reports.
Perform ramp, aircraft cleaning, operations, and commissary duties as required.
Complete all required training and perform only tasks for which fully trained.
Report safety hazards or incidents immediately.
Respond to ad hoc assignments from the Lead or Supervisor and perform other duties as assigned.
Provide courteous, attentive customer service and remain composed and cooperative in difficult or high-stress situations.