Airline Agent, Passenger Service
About The Position
As a Passenger Service Agent with TDA AGH, you are the face of the operation and provide customer service to passengers using commercial and charter services. The role covers ticketing, boarding, special assistance, and aircraft turnaround support in a fast-moving airport environment. The schedule is flexible and varies with flight schedules; weekly hours may increase or decrease due to seasonal flight changes. The role requires working nights, weekends, and holidays. The position works indoors and outdoors, with exposure to extreme weather, dust, pollen, mechanical, electrical, chemical, and other safety hazards around aircraft, vehicles, equipment, and fuel. Conditions may include constant noise, strong odors, fumes, variable lighting, nighttime operations, and possible exposure to biohazards during aircraft lavatory servicing. Physical duties include handling heavy luggage and repetitive movements and positions.
Requirements
- Read, write, and communicate effectively in English.
- Work calmly and efficiently under time constraints in a high-pressure airport environment.
- Be available for varied shifts, including evenings, nights, weekends, and holidays.
- Maintain a well-groomed, professional appearance.
- Have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.
- Meet the requirements to obtain a SIDA (Secure Identification Display Area) badge and pass fingerprint-based security screening as required by the airline and airport authority.
- Lift and carry a 70-pound suitcase from the floor to 18 inches, and carry it with both hands for up to 25 feet.
- Perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, and twisting, and sustain those positions for extended periods.
- Have sufficient vision and physical ability to safely perform all essential job functions.
Nice To Haves
- Bilingual or multilingual skills.
- Prior customer service, hospitality, or airline/airport industry experience.
- Familiarity with airline reservation or check-in systems such as Sabre, Amadeus, or similar.
- Experience assisting passengers with disabilities or ADA/wheelchair-assist procedures.
- CPR/First Aid certification or willingness to obtain it.
Responsibilities
- Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
- Provide information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
- Handle denied boarding situations by soliciting volunteers, accommodating displaced customers, and issuing hotel, meal, and taxi vouchers as appropriate.
- Comply with FAA, airline, and airport regulations.
- Enforce safety and security measures and protect sensitive operational zones.
- Assist customers with special needs, including support during boarding.
- Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
- Operate jet bridges, ADA ramps, and portable air stairs to support safe passenger boarding and deplaning, including for customers with mobility needs.
- Clean aircraft cabins and conduct security searches between flights.
- Complete all required training and only perform tasks for which fully trained.
- Report safety hazards or incidents immediately to a supervisor.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
