Air Operations Agent I

AIT Worldwide Logistics, Inc.•Orlando, FL

About The Position

The Air Operations Agent I coordinates day-to-day air import and export international freight-forwarding shipments based on customer requests. The role works with customers to understand shipping requirements, prepare quotations, manage shipment processes, track freight, resolve issues, coordinate schedules, and ensure shipments are billed in accordance with company guidelines. The agent follows customer SOPs and AIT KPIs and works with sales teams, cartage agents, international partners, and other stations to support customer satisfaction.

Requirements

High school diploma or equivalent.
Basic math and geography skills.
Ability to analyze numerical data, understand relationships and components, identify patterns, and draw conclusions.
Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance.
Ability to read, analyze, and interpret verbal and written requests and directions.
Ability to communicate and interact effectively with a variety of people and present information in one-on-one settings.
Strong time-management skills to meet customer deadlines in a fast-paced, high-volume work environment.
Team-oriented approach, strong work ethic, accountability, ownership, independence, and openness to learning and change.

Nice To Haves

0–2 years of freight-forwarding experience preferred.
Basic knowledge of CargoWise preferred.
Basic knowledge of freight movement, air vendors, air-space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, Incoterms, and shipment profitability.
Basic knowledge of country regulations and AIT policies and procedures that minimize risks to customers and the company.

Responsibilities

Work with customers to qualify shipping requirements and gather regulations, certificates, and documentation needed for quotations and shipment operations.
Prepare accurate, profitable quotations.
Complete shipment processes in CargoWise, including data entry, pickup and delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
Coordinate day-to-day air import and export operations, including reviewing orders and documents.
Track and communicate delays, damages, and other problems, and work to resolve customer issues.
Handle customer service, shipment data entry, operations, and billing for air import and export shipments.
Track shipments, update the system promptly after verifying status, and identify and correct deviations from schedule.
Coordinate recovery and delivery schedules with cartage agents and international partners.
Partner with local sales teams to communicate problems to customers, international partners, and other stations as needed.
Follow customer SOP instructions and meet AIT KPIs and guidelines.
Ensure shipments are billed within company guidelines and timelines.
Perform other duties and responsibilities as business demands require.

Benefits

Medical, prescription, health savings account, and flexible spending accounts.
Dental and vision insurance.
Life, AD&D, disability, supplemental health, and employee support benefits.
Paid parental leave.
Pet insurance.
401(k).
Tuition reimbursement.
Potential bonus based on business and/or individual performance metrics, dependent on position.
Vacation of up to 10 to 20 days depending on tenure.
Two personal days, one floating holiday, five sick days, five volunteer hours, and six company holidays annually; Veterans Day is also provided for veterans.