Air Import, Operations Agent

Expeditors•Hawthorne, CA

About The Position

The Air Import, Operations Agent ensures accurate and timely billing for air import shipments while maintaining compliance with company policies and customer agreements. The role prepares and issues invoices, validates charges, coordinates with operations to resolve shipment and billing discrepancies, maintains audit-ready records, responds to customer billing inquiries, and helps resolve disputes. It also supports the timely flow and delivery of import freight, accurate system data entry, document handling, customer service, supplier relationships, and adherence to operational standards and applicable regulations. The position is scheduled Monday through Friday, 7:30 AM to 4:30 PM, and is based in a role requiring the ability to commute to Hawthorne, California.

Requirements

High school degree or equivalent required.
Must pass a background check.
Must be legally authorized to work in the United States and not require future employment visa sponsorship.
Fluent in written and verbal English.
Able to commute to Hawthorne, California.
Able to work overtime in support of department needs.
Comfortable with numbers and basic mathematical skills.
Strong attention to detail and accuracy in financial data.
Ability to work under deadlines and prioritize tasks.

Nice To Haves

Associate or undergraduate degree preferred.
Good computer skills, including Word, Excel, and familiarity with PowerPoint.
Ability to multitask and prioritize while remaining focused and organized.
Proactive in thought and action.
Strong organizational skills and analytical ability.
Effective interpersonal skills, including listening, comprehension, and clear, concise communication.
Ability to work independently and collaboratively in a team environment.
Strong work ethic and reliability.
Knowledge of air freight pricing, tariffs, and Incoterms.
Proficiency in billing systems and Microsoft Excel.
Good communication skills for internal and external coordination.

Responsibilities

Prepare and issue invoices for air import shipments based on agreed rates and tariffs.
Validate charges against carrier invoices, tariffs, and customer contracts.
Coordinate with operations to confirm shipment details and resolve discrepancies.
Maintain billing records and ensure proper documentation for audits.
Communicate with customers regarding billing inquiries and adjustments.
Monitor aging reports and assist in resolving billing-related disputes.
Ensure smooth and timely freight flow.
Enter data accurately and promptly into the invoice and operating system.
Complete daily billing reports, including INB, F2F, FDS, and Settlement Report.
Send documents to customers or brokers in a timely manner for customs purposes.
Ensure timely delivery or dispatch of import freight to customers.
Use Air Import Workflows daily.
Arrange international shipments with customers while meeting customer service standards.
Follow up on customer emails and provide exceptional customer service.
Maintain strong relationships with suppliers, including airlines and trucking companies.
Comply with internal policies and procedures, Operational Process Standards (OPS), government regulations, and customer requirements.
Understand department process flows and identify opportunities to improve efficiency.
Follow and update customers’ standard operating procedures.
Meet KPI standards in accordance with company procedures.
Respond promptly to internal and external communications and requests.
Work overtime when needed to support department needs.
Assist with last-minute projects and support team members as needed.