Air Import, Operations Agent

Expeditors•Hawthorne, CA

10h•$20 - $30•Onsite

About The Position

The Air Import, Operations Agent supports air import shipments and billing, ensuring accurate and timely invoicing, documentation, data entry, and freight flow. The role validates charges against carrier invoices, tariffs, and customer contracts; coordinates with operations and customers to resolve discrepancies; maintains billing records; and assists with billing inquiries, aging reports, and disputes. The position also involves arranging international shipments, coordinating with suppliers, and ensuring customer procedures and regulatory requirements are followed. This position is scheduled Monday through Friday, 7:30 AM to 4:30 PM, and is based in or requires commuting to Hawthorne, California. The role may require overtime to support department needs. It reports through the Lead Agent, Supervisor, and Manager structure.

Requirements

High school degree or equivalent.
Pass a background check.
Be legally authorized to work in the United States and not require future employment visa sponsorship.
Fluent in written and verbal English.
Ability to work overtime in support of department needs.
Ability to commute to Hawthorne, California.
Comfort with numbers and basic mathematical skills.
Strong attention to detail and accuracy in financial data.
Ability to work under deadlines and prioritize tasks.

Nice To Haves

Associate or undergraduate degree.
Good computer skills, including Word, Excel, and familiarity with PowerPoint.
Ability to multitask and prioritize while remaining focused and organized.
Proactive approach in thought and action.
Strong organizational skills.
Analytical skills and strong attention to detail.
Effective interpersonal skills, including listening, comprehension, and clear, concise communication.
Ability to work independently and collaboratively in a team environment.
Strong work ethic and reliability.
Knowledge of air freight pricing, tariffs, and Incoterms.
Proficiency in billing systems and Microsoft Excel.
Good communication skills for internal and external coordination.

Responsibilities

Prepare and issue invoices for air import shipments using agreed rates and tariffs.
Validate charges against carrier invoices, tariffs, and customer contracts.
Coordinate with operations to confirm shipment details and resolve discrepancies.
Maintain billing records and ensure proper documentation for audits.
Communicate with customers regarding billing inquiries and adjustments.
Monitor aging reports and assist in resolving billing-related disputes.
Ensure smooth and timely freight flow.
Enter data accurately and promptly into the invoice and operating system.
Complete daily billing reports, including INB, F2F, FDS, and Settlement Report.
Send documents promptly to customers or brokers for customs purposes.
Ensure timely delivery or dispatch of import freight to customers.
Use Air Import Workflows on a daily basis.
Arrange international shipments with customers while meeting customer service standards.
Follow up on customer emails and requests with timely, effective service.
Maintain strong relationships with suppliers, including airlines and trucking companies.
Comply with company policies and procedures, Operational Process Standards, government regulations, and customer requirements.
Understand department processes and identify opportunities to improve efficiency.
Follow and update customer standard operating procedures.
Meet company KPI standards.
Assist with last-minute projects and support team members as needed.