Air Operations Agent I

AIT Worldwide Logistics • Orlando, FL

18h

About The Position

The Air Operations Agent I coordinates day-to-day air import and export international freight-forwarding shipments based on customer requests. The role supports shipment qualification, quotation, documentation, booking, routing, tracking, delivery coordination, customer service, operations, and billing. The agent works with customers, local sales teams, cartage agents, international partners, and other stations to keep shipments moving as scheduled, resolve issues, and meet customer requirements and company guidelines.

Requirements

• High school diploma or equivalent.
• Basic math and geography skills.
• Ability to analyze numerical data, understand components and relationships, identify patterns, and draw conclusions.
• Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance.
• Ability to read, analyze, and interpret verbal and written requests and directions.
• Ability to communicate and interact effectively with a variety of people and present information in one-on-one settings.
• Strong time-management skills to meet customer deadlines in a fast-paced, high-volume work environment.
• Team orientation, respect for teammates, strong work ethic, accountability, ownership, independence, and autonomy.
• Growth mindset, including willingness to learn, improve, and adapt to change.
• Customer-service focus and ability to build relationships.
• Ability to acquire job skills and learn company policies and procedures to complete routine tasks.

Nice To Haves

• 0–2 years of freight-forwarding experience preferred.
• Basic knowledge of CargoWise preferred.
• Basic knowledge of freight movement, air vendors, air-space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, Incoterms, and shipment profitability.
• Basic knowledge of country regulations and AIT policies and procedures that minimize risks to customers and the company.

Responsibilities

• Work with customers to qualify shipping requirements and obtain the regulations, certificates, and documentation needed for quotations and shipment operations.
• Prepare accurate, profitable quotations.
• Complete shipment processes in CargoWise, including data entry, pickup and delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
• Coordinate day-to-day air import and export shipments, including reviewing orders and documents.
• Track and communicate delays, damages, and other problems, and work to resolve customer issues.
• Manage air import and export operations, including customer service, shipment data entry, operations, and billing.
• Track shipments, verify that they are moving as scheduled, and update the system promptly after verification.
• Identify shipments that have deviated from schedule and coordinate recovery or delivery schedules with cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners, and other stations as needed.
• Follow customer SOP instructions and AIT KPIs and guidelines.
• Ensure shipments are billed according to company guidelines and timelines.
• Perform other duties and responsibilities as business needs require.

Benefits

• Medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support, and pet insurance.
• Paid parental leave.
• 401(k).
• Tuition reimbursement.
• Potential bonus based on business and/or individual performance metrics, depending on position.
• Up to 10 to 20 vacation days depending on tenure, 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays annually; Veterans Day is also provided for veterans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED