Air Export Specialist

Scan Global Logistics•Atlanta, GA

10h•$31 - $34•Onsite

About The Position

Scan Global Logistics is seeking an experienced, detail-oriented Air Export Specialist for its Air Export Department. This direct-hire, full-time, on-site position is based in Atlanta, Georgia. The specialist is responsible for the timely and accurate movement of freight and related information, while providing exceptional customer service. The role covers end-to-end air export operations, shipment coordination and tracking, export documentation, regulatory compliance, quoting, and process improvement. The position requires eligibility to work in the United States and passing TSA eligibility screening.

Requirements

At least 2 years of air export experience; the position overview also specifies 5+ years of hands-on air export operations experience.
Experience in air freight logistics and distribution.
Experience with bonded freight and cargo.
Customer-service orientation.
Problem-solving attitude.
Attention to detail.
Active listening skills.
Telephone etiquette.
Basic Microsoft Office and Excel skills.
Basic computer skills.
Must be eligible to work in the United States.
Must pass TSA eligibility screening.

Responsibilities

Perform end-to-end air export operations, including arranging pick-ups or inland transportation, booking with airlines, and coordinating with carriers and truckers.
Book freight with airlines and send timely pre-alerts after on-board notifications are confirmed.
Track, trace, and route export shipments from origin to final destination, keeping clients and internal teams updated.
Troubleshoot export issues and escalate problems to management when necessary.
Prepare and manage export documentation, including Bills of Lading, invoices, Certificates of Origin, and Export Declarations/AES filings.
Review documentation for accuracy and distribute it promptly to carriers, customers, and agents.
Ensure compliance with SOPs, tariffs, TSA, TAPA, IATA, ISO, Customs, and other regulatory requirements.
Complete inbound and outbound moves, including ITs and permits to transfer.
Provide courteous, prompt, and efficient customer service focused on customer satisfaction.
Communicate professionally with vendors, shippers, customers, carriers, overseas agents, freight forwarders, and trucking companies.
Respond promptly to inquiries, emails, and rate requests.
Coordinate daily shipments, including documentation, monitoring, dispatching, and invoicing.
Obtain and create shipment quotes and source efficient, cost-effective transportation methods.
Explore export options to reduce costs and increase revenue.
Take booking requests and ensure accurate rate application and shipment consolidation according to local procedures.
Understand departmental process flow and identify best practices to improve operational efficiency and productivity.
Assist with reviewing standard operating procedures for compliance and quality assurance.
Provide backup support for alternate accounts.
Perform additional duties as assigned by the Department Manager.