Air Export Specialist

Transgroup Express•Atlanta, GA

1d•Onsite

About The Position

Scan Global Logistics is hiring an experienced, detail-oriented Air Export Specialist for a direct-hire, full-time, onsite position in Atlanta, Georgia. The role is part of the Air Export Department and is responsible for the timely and accurate movement of freight and related information while delivering strong customer service. The specialist manages end-to-end air export operations, including arranging pickup or inland transportation, booking with airlines, coordinating carriers and truckers, tracking shipments, preparing and distributing export documents, and coordinating daily shipment activities through invoicing. The role also supports regulatory compliance, troubleshooting, quoting, cost-effective transportation planning, process improvement, SOP review, and backup coverage for alternate accounts.

Requirements

Must have air export experience; the posting specifies more than 2 years in the Skills/Abilities section.
The Position Overview specifies 5+ years of hands-on air export operations experience.
Experience in air freight logistics and distribution.
Experience with bonded freight and cargo.
Customer-service orientation.
Problem-solving attitude.
Attention to detail.
Active listening skills.
Telephone etiquette.
Basic Microsoft Office and Microsoft Excel skills.
Basic computer skills.
Must be eligible to work in the United States.
Must pass TSA eligibility screening.
Must be able to sit at a desk and work on a computer for prolonged periods.
Must be able to lift 15 pounds at times.

Responsibilities

Perform end-to-end air export operations, including arranging pickup or inland transportation, booking with airlines, and coordinating with carriers and truckers.
Arrange and book freight with airlines and send timely pre-alerts after on-board notifications are confirmed.
Track, trace, and route export shipments from origin to final destination, providing updates to clients and internal teams.
Troubleshoot export issues and escalate problems to management when necessary.
Prepare and manage export documentation, including Bills of Lading, invoices, Certificates of Origin, and Export Declarations/AES filings.
Review documentation for accuracy and distribute it promptly to carriers, customers, and agents.
Ensure compliance with SOPs, tariffs, TSA, TAPA, IATA, ISO, Customs, and other regulatory requirements.
Complete inbound and outbound moves, including ITs and permits to transfer.
Provide courteous, prompt, and efficient customer service, emphasizing customer satisfaction.
Communicate professionally with vendors, shippers, customers, carriers, overseas agents, freight forwarders, and trucking companies.
Respond promptly to inquiries, emails, and rate requests.
Coordinate daily shipments, including documentation, monitoring, dispatching, and invoicing.
Obtain and create shipment quotes and source efficient, cost-effective transportation methods.
Explore export options to reduce costs and increase revenue.
Take booking requests and ensure accurate rate application and shipment consolidation according to local procedures.
Understand departmental process flow and identify best practices to improve operational efficiency and productivity.
Assist in reviewing standard operating procedures for compliance and quality assurance.
Provide backup support for alternate accounts.
Perform additional duties as assigned by the Department Manager.