Air Export Agent

Nippon Express USA • Portland, OR

1d • $20 - $23

About The Position

The Air Export Agent prepares and coordinates export shipments for assigned customers, including arranging carriers, generating pickup orders and shipping labels, and handling shipment labeling and cargo distribution. The role prepares shipment documents, enters and files data in the AS/400 system, issues freight bills and invoices, and follows up on unpaid invoices within credit terms. It supports air operations accounting, perishables handling, and e-commerce, while owning key accounts and working to provide best-practice service and retention. The agent ensures shipments comply with internal and external regulations, meets company and branch KPI standards, and communicates with customers, overseas agents, subcontractors, vendors, coworkers, and warehouse staff. The position is predominantly sedentary office work involving sitting, typing, filing, phone conversations, email, and document scanning, with occasional trips to the warehouse to retrieve documents or check cargo. The position pays $20.00–$23.00 per hour.

Requirements

• High school diploma or equivalency certificate, or significant relevant or appropriate work experience.
• Computer proficiency in MS Word, Excel, Lotus Notes, and AS/400.
• Strong interpersonal, verbal, and written communication skills.
• Ability to accommodate a flexible work schedule, including weekends and holidays as necessary.
• Good teamwork skills and inclination.
• Patience and ability to deal with complex processes that may involve multiple levels of approval.

Nice To Haves

• Some knowledge of general and export computer application technology.
• Some knowledge of international commerce, including sales and payment terms and customs regulations.

Responsibilities

• Prepare air shipments and distribute documents.
• Provide general business support as assigned.
• Communicate effectively with customers, overseas agents, and subcontractors.
• Plan and arrange carriers for each shipment.
• Prepare export shipments for assigned customers, including shipping, labeling, and cargo distribution.
• Generate pickup orders and shipping labels as needed.
• Ensure shipments are processed according to internal and external compliance regulations.
• File documents and enter data using the AS/400 system.
• Issue freight bills and invoices, and collect unpaid invoices within credit terms.
• Support perishables handling and e-commerce operations.
• Support accounting duties for air operations.
• Own key accounts and service them with best practices and customer retention in mind.
• Meet KPI standards in accordance with company and branch initiatives.
• Maintain professional, courteous, and respectful working relationships with customers, coworkers, subcontractors, and vendors.
• Work closely with warehouse staff and other organizational levels.

Benefits

• Medical, dental, and vision coverage beginning the first of the month after 30 days.
• 401(k) with company match.
• Flexible Spending Accounts and HSA.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability.
• Auto and home policies.
• Commuter benefits.
• Vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED