Air Export Agent

Expeditors•Plainfield, IN

About The Position

The Air Export Agent works in an operations capacity, processing export shipments and their accompanying documentation. The role involves shipment tracking, documentation, data entry, freight dispatch, customer and provider communication, monitoring reports, billing, compliance, and meeting performance indicators. The agent is expected to understand department workflows and seek opportunities to improve efficiency, and must complete 52 hours of annual training.

Requirements

Effective interpersonal skills, including listening, comprehension, and clear, concise verbal and written communication.
Strong organizational and prioritization skills.
Ability to work independently and in a team environment.
Proficiency with Outlook, Excel, Word, and PowerPoint.
Proven record of excellent attendance.

Responsibilities

Track and trace shipments.
Prepare, handle, and process shipment documentation, including house and master air waybills, commercial documents, and customs and regulatory documents.
Enter data accurately and promptly into the operating system.
Dispatch freight.
Communicate with customers, vendors, other Expeditors offices worldwide, and coworkers through email, phone, instant message, and in person.
Monitor reports.
Complete client billing accurately and promptly.
Help maintain strong relationships with service providers, including airlines and trucking companies.
Maintain compliance with internal policies and procedures, government regulations, and customer requirements.
Meet key performance indicators supporting department, branch, product, and company goals.
Develop an understanding of the department's overall process flow and seek opportunities to improve efficiency.
Complete the required 52 hours of annual training.