Agent Product Manager

Variance • San Francisco, CA

4d • Onsite

About The Position

At Variance, the Agent Product Manager will own the strategy and execution of deploying AI agents across enterprises working in complex, high-consequence risk environments. The role combines product work, customer engagement, and deployment, partnering directly with engineers and customers to build agents that make decisions in fraud and risk workflows. The position is an in-person role based in Variance’s San Francisco, California office.

The role involves understanding customer workflows and goals, translating pain points into precise product requirements, and owning successful agent deployments and customer relationships. The Product Manager defines success for each deployment and remains accountable through production and throughout the account’s lifecycle. They will help grow customer accounts and use patterns across customers to inform Variance’s long-term product roadmap. This is a foundational hire with the opportunity to build and shape the function.

Requirements

• At least 5 years of experience in customer-facing technical roles, such as implementation or solutions consulting, product management, or founding a company.
• Experience shipping a 0-to-1 product and iterating on its quality using real customer data.

Nice To Haves

• Experience automating a human review or investigation workflow.
• Understanding of compliance requirements such as KYC/KYB, BSA/AML, or sanctions screening.

Responsibilities

• Build AI agents for risk and compliance workflows in partnership with engineers and customers.
• Understand customers’ existing workflows, decision-making processes, pain points, escalation practices, and areas where errors are unacceptable.
• Translate customer needs into precise requirements for product development.
• Own customer relationships and act as the strategic and technical owner of assigned accounts.
• Define success for each deployment and remain accountable for outcomes through production and across the life of the account.
• Identify opportunities to expand customer accounts and turn initial contracts into broader, longer-term partnerships.
• Use patterns and needs across customer accounts to shape Variance’s long-term product roadmap.
• Translate customer investigation standard operating procedures into agent decision logic and refine it as production edge cases arise.
• Map customer due diligence obligations across jurisdictions into agent requirements.
• Design human escalation paths for decisions agents will not make autonomously.

Benefits

• Platinum-level medical, dental, and vision insurance.
• Unlimited PTO, sick leave, and parental leave.
• Up to $100 per month in reimbursement for personal health and wellness expenses.
• Up to $200 per month in commuter benefits.
• Free lunch and dinner.
• 401(k) plan with employer match, eligible after 6 months.
• Meaningful equity in a fast-growing Series A company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed