Product Manager - Agent Trust

Plaid•New York, NY

About The Position

Plaid is hiring a Product Manager to take over Agent Trust, its Know Your Agent (KYA) product. Agent Trust determines whether actions AI agents take on financial accounts can be trusted, building on Plaid’s identity, consent, and risk infrastructure. The role will define how Plaid identifies agents, verifies the people behind them, and evaluates what agents are authorized to do, including connections to portable identity, reusable KYC, and consumer permissions. The Product Manager will set Agent Trust’s vision, strategy, roadmap, and OKRs; determine the product’s offering, target customers, packaging, and pricing; and work with customers and financial institutions on discovery, design partnerships, and go-to-market enablement. The role will also represent Plaid in industry and protocol working groups and collaborate with engineering and data science on product signals, labels, success metrics, and requirements. Plaid builds tools and experiences used by developers and financial services companies. Its Fraud team works to help customers onboard legitimate users and prevent fraud, with products spanning identity verification, monitoring, and fraud intelligence. Plaid’s mission is to unlock financial freedom for everyone, and it encourages applicants whose experience may not fully match every qualification. Plaid is an equal opportunity employer and provides reasonable accommodations during recruiting.

Requirements

At least 4 years of product management or equivalent product ownership experience, including meaningful experience in fraud, identity, authentication, or payments risk.
Hands-on depth in identity and authorization protocols such as OAuth 2.x and OIDC, FIDO and WebAuthn, FDX or Open Banking consent, or in bot, device, and agent detection systems.
A track record of growing a new product line from early design partners and first customers to repeatable sales.
Experience building with and selling to enterprise customers or financial institutions.
Clear writing and the ability to translate between protocol engineers, data scientists, go-to-market teams, and executives.

Responsibilities

Own the vision, strategy, roadmap, and OKRs for Agent Trust.
Decide what Plaid offers, to whom, and how the product is packaged and priced.
Define how Plaid identifies agents, verifies the humans behind them, and evaluates their authorization for new and existing accounts.
Connect Agent Trust to portable identity, reusable KYC, and consumer permission management in partnership with the teams responsible for those product areas.
Work directly with financial institutions and Plaid customers as the product expert, including discovery, design partnerships, and go-to-market enablement.
Represent Plaid’s product requirements in industry groups and protocol working groups developing agent identity and authorization specifications, in partnership with Partnerships and Legal.
Partner with data science and engineering to define product needs, including signals, labels, success metrics, and related requirements.