Product Manager - Trust Accounting Team

Fidelity National Financial•Raleigh, NC

About The Position

SoftPro is seeking a Product Manager for its Product organization and Trust Accounting Team to drive the strategy, development, and growth of its SaaS product portfolio. The role defines and communicates the vision, strategy, roadmap, and measurable outcomes for assigned platform and data capabilities. It partners with Engineering, Architecture, Product Owners, Business Analysts, Quality Assurance, UX, and domain experts to translate complex customer, business, data, and integration needs into prioritized product capabilities while balancing customer value, technical considerations, operational needs, and long-term product sustainability throughout the product lifecycle. The position may be based at SoftPro’s Raleigh, North Carolina headquarters in a hybrid arrangement or remotely, provided the employee can work East Coast hours. Some travel is required, specified as 10% in the qualifications. The Product Manager reports to the Director of Product and provides product leadership to Product Owners and Business Analysts supporting multiple cross-functional development teams, managing and supporting up to five Product Owners and their associated delivery teams.

Requirements

At least 5 years of experience in product management, product ownership, or equivalent experience delivering complex software products or platform capabilities.
Prior experience managing Product Owners and/or Product Managers in a high-growth, cross-functional product organization.
Demonstrated success defining and launching software products from concept through release and outcome measurement.
Ability to work confidently with engineers, architects, database specialists, and other technical professionals and translate complex concepts into clear business outcomes.
Ability to solve meaningful customer problems and deliver measurable business and customer value.
At least 3 years of experience with agile methodologies.
Experience with Azure DevOps, Miro, or comparable product and backlog management tools.
Strong technical aptitude and ability to make informed product decisions involving APIs, integrations, data flows, cloud platforms, and service-oriented or event-driven systems.
Working knowledge of SQL or comparable data-analysis tools to investigate product behavior, validate data, and support product decisions.
Experience with data mapping, conversion, reconciliation, or migration-validation processes.
Ability to influence cross-functional teams without formal authority and build alignment among technical and non-technical stakeholders.
Must be able to travel 10% of the time.
Examples of at least one effective product delivered in the past, and ability to manage competing priorities, make timely decisions, and maintain clarity across multiple product initiatives.
Excellent verbal and written communication with customers, development teams, and executive management.
Ability to multitask, meet deadlines, and work in a fast-paced environment.
Detail-oriented, highly organized, and results-driven.
For remote employment, must be able to work East Coast hours.

Responsibilities

Build deep knowledge of assigned products and target customers, and create and communicate product vision and mission statements.
Collect and analyze product usage statistics, telemetry, operational metrics, support trends, and customer feedback to identify opportunities and guide decisions.
Own and communicate product strategy, vision, priorities, and roadmaps using customer needs, business objectives, product data, competitive insights, and technical considerations.
Define measurable product outcomes and use them to guide prioritization and investment decisions.
Evaluate business value alongside technical complexity, dependencies, scalability, security, reliability, and long-term product sustainability.
Provide realistic short- and long-term forecasts and communicate product decisions, risks, and trade-offs to stakeholders.
Develop qualitative and quantitative understanding of customers through conversations, visits, feedback, shadowing, product metrics, and other research methods.
Understand customer journeys, workflows, systems, integration points, and technical constraints that affect adoption and customer outcomes.
Translate customer and business needs into product outcomes and context for Engineering, Architecture, Product Owners, Business Analysts, UX, and Quality Assurance.
Establish effective customer feedback loops and facilitate customer advisory groups when appropriate.
Research competitors and monitor industry, platform, data, integration, and workflow trends; identify opportunities to address competitive gaps, strengthen interoperability, improve customer outcomes, and support growth.
Develop sufficient technical understanding of workflows, business rules, data structures, APIs, integrations, and system dependencies to make informed product decisions.
Partner with relevant technical and customer-facing teams and domain experts to understand existing workflows, business rules, data behavior, and system dependencies.
Distinguish existing behavior that must be preserved from capabilities that should be simplified, redesigned, or retired.
Translate complex workflows and rules into prioritized requirements, decision models, process flows, acceptance criteria, and measurable outcomes.
Maintain traceability among source business rules, product requirements, product decisions, and validation results.
Own product strategy, priorities, requirements, and business outcomes for assigned platform and data capabilities, partnering with Engineering and Architecture on solutions while they own technical design and implementation.
Partner with Engineering and Architecture to understand technical options, constraints, service boundaries, dependencies, and trade-offs.
Define measurable outcomes related to customer value, data quality, processing accuracy, reliability, performance, scalability, and operational readiness.
Evaluate technical choices based on customer impact, business risk, delivery considerations, and long-term product strategy.
Communicate technical topics clearly to business stakeholders and business context clearly to technical teams.
Partner with Product Owners, Engineering, Architecture, Quality Assurance, and Business Analysts through discovery, development, validation, release, and measurement.
Define product outcomes, requirements, acceptance criteria, dependencies, and release-readiness expectations.
Define requirements and measurable outcomes for data transition, validation, reconciliation, operational readiness, and incremental release activities.
Work with technical teams to identify dependencies, sequencing considerations, risks, and validation needs for complex platform and data initiatives.
Evaluate delivery and rollout decisions using testing, telemetry, operational metrics, customer feedback, and validation results.
Communicate product progress, risks, decisions, and outcomes to portfolio management and other stakeholders; use post-release results to inform improvements and future priorities.
Manage and provide product leadership to Product Owners and Business Analysts supporting multiple cross-functional development teams, including up to five Product Owners and their associated delivery teams.
Hold weekly or biweekly one-on-one meetings with direct reports and provide ongoing coaching, feedback, and career development support.
Establish clear expectations and consistent product management practices across teams.
Foster partnerships among Product, Engineering, Architecture, UX, Quality Assurance, and other stakeholders.
Coach and mentor team members to help them succeed, improve, and grow while meeting SoftPro standards and practices.
Travel as required; the posting specifies travel of 10% of the time.