Corporate Trust Team Manager
About The Position
The Corporate Trust Team Manager leads and provides guidance to an assigned team of Corporate Trust Associate Relationship Managers. The role can perform the responsibilities of CRM III, II, and I while cultivating significant customer relationships, independently servicing the largest clients, and resolving complex issues. The manager supervises associates, including hiring, coaching, and development. The position supports institutional and corporate trust accounts, including account administration, fee billing and recommendations, bond closings, cash and investment transactions, debt service calculations, payment generation, and related follow-up. It also supports new-business review and pricing, financial information dissemination through EMMA when required, accurate system setup, compliance reviews, and legal-document review and negotiation. The role participates in cross-training and performs other duties as assigned. The work environment is a typical office environment. Compensation is listed as $98,208–$144,705; actual compensation may vary based on location, experience, and other job-related factors.
Requirements
- Bachelor's degree or equivalent work experience.
- Five years of relevant experience.
- Strong client relationship management skills.
- Successful networking skills and the ability to establish a network of strategic contacts.
- Ability to provide a positive client experience through associate engagement, technology, workflows, and processing.
- Strong strategic and critical-thinking abilities.
- Ability to manage multiple projects and timelines.
- Ability to drive change through business planning.
- Exceptional written and verbal communication skills, with attention to detail.
- General knowledge of banking products and services.
- Ability to work independently.
Nice To Haves
- Master's degree.
- CCTS Certified Corporate Trust Specialist.
Responsibilities
- Lead and provide guidance and direction to an assigned team of Corporate Trust Associate Relationship Managers.
- Perform responsibilities associated with CRM III, CRM II, and CRM I while cultivating significant customer relationships.
- Resolve administrative issues and support client staff at all levels.
- Provide guidance to junior staff.
- Independently service the largest clients and resolve the most complex issues.
- Provide day-to-day support to institutional and corporate trust accounts, including billing administrative fees, recommending fee increases, facilitating bond closings, handling cash and investment transactions, monitoring cash activities, providing debt service calculations, and executing payment generation and follow-up.
- Recommend and submit new business for approval by the Corporate Trust new business committee.
- Price business based on account structure compared with existing business.
- Disseminate financial information to the EMMA system as required.
- Ensure accurate and timely issue setup on all systems, prepare accounts for compliance review, and respond appropriately to compliance exceptions.
- Review legal documents to ensure operational mechanics are appropriate.
- Work with corporate legal, compliance, and outside legal counsel to negotiate document provisions.
- Participate in cross-training to learn other Corporate Trust roles and provide support as needed.
- Supervise a team of associates, including hiring, coaching, and development.
- Perform other duties as assigned.
Benefits
- Paid time off.
- 401(k) matching program.
- Annual incentive pay.
- Paid holidays.
- Company-sponsored medical, dental, vision, and other insurance coverage.
- Health savings, flexible spending, and dependent care accounts.
- Adoption assistance.
- Employee assistance program.
- Fitness reimbursement.
- Tuition reimbursement.
- Associate wellbeing program.
- Associate emergency fund.
- Associate banking benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
