Product Manager, Agent Governance

Hex•New York, NY

About The Position

Hex is hiring an experienced, customer-centric Product Manager for its Agent Governance organization. The role will shape how agentic analytics is deployed, governed, and observed, addressing complex core product and platform challenges with revenue impact. The Product Manager will own a coherent roadmap for a strategic product pillar, aligned with customer needs and Hex’s goals, and partner with customers, product peers, engineering, design, and go-to-market teams to deliver and drive adoption of the product.

Requirements

At least 7 years of hands-on experience in product management, software engineering, and/or solutions or sales engineering working with identity, access control, or data governance for agents and/or enterprise customers.
Focus on outcomes rather than output, and comfort making fast decisions with imperfect information.
Ability to identify bottlenecks and quickly remove obstacles.
Ability to support and motivate a team to deliver exceptional products.
Strong customer focus and ability to uncover underlying needs behind customer feedback or requests.
Experience building technical products and familiarity with core software development and agent architecture concepts.
Curiosity about AI innovation and willingness to stay current with developments.
Ability to communicate complex ideas clearly, align cross-functional teams, and drive initiatives forward.
Ability to translate technical capabilities into compelling pitches for customers and go-to-market teams.

Responsibilities

Lead product discovery and determine which customer problems are worth solving.
Work closely with customers to understand their underlying needs and workflows.
Track the competitive landscape, market trends, and AI innovations to inform product decisions.
Set product vision and strategy and develop a coherent roadmap for an Agent Governance product area.
Own product delivery end-to-end, collaborating with product peers, engineering, and design to prototype, ship, and iterate toward outcomes.
Partner with customer design partners throughout product development.
Work with go-to-market teams on product launches and adoption of products and workflows.
Measure and manage product outcomes, using data, qualitative feedback, and product judgment to maintain and raise product quality.