Agent Operations Coordinator

Forward Air • Groveport, OH

3d

About The Position

Forward is seeking self-motivated individuals to oversee agent terminal operations. The Agent Operations Coordinator identifies, communicates, and coordinates specific market needs between departments and management levels. The role handles issues that arise before, during, and after service, adapts existing processes, and provides recommendations for existing agreements. The coordinator works closely with agent terminal operations to support timely freight availability and departures and to meet daily operational KPIs. The position maintains professional, collaborative relationships with multiple departments and management levels to support service needs and provide a high level of support.

Requirements

• Three years of experience in relevant fields such as logistics, transportation, customer service, and/or leadership.
• Ability to work individually and as part of a team.
• Ability to build positive and effective work relationships.
• Excellent verbal and written communication skills, including email communication.
• Good emotional intelligence skills.
• Proficiency with Microsoft applications such as Excel, 365, Word, PowerPoint, and Outlook.
• Basic negotiating skills.
• Valid driver's license.
• Reliable transportation.

Responsibilities

• Develop strong relationships with the agent network that promote accountability, collaboration, and precise execution.
• Support agent terminals and internal departments daily through verbal communication, Qualcomm, and email.
• Monitor daily operations and KPIs for assigned markets and continually build understanding of market challenges and changes.
• Establish and maintain effective working relationships with support departments.
• Ensure accurate tonnage records for handling and processing.
• Maintain shared spreadsheets and reports.
• Operate with integrity and a safety- and service-centric mindset.
• Work toward full resolution of challenges, including searching for lost freight, tracking trucks and shipments on third-party websites, and coordinating training sessions.
• Contribute to a team culture of teamwork, proactivity, urgency, and ownership.
• Adapt to changing business needs and requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed